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Quality Assurance Human Resources

Location:
Chesapeake, Virginia, 23322, United States
Posted:
October 21, 2010

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Resume:

Laurie A. Flowers, SPHR

*** ****** ***** **********, ** 23322

Cell: 757-***-**** Home: 757-***-****

abirgm@r.postjobfree.com

AREAS OF EXPERTISE

HR LEGAL COMPLIANCE

PERSONNEL TRAINING

BENEFITS ADMINISTRATION

WORKERS' COMPENSATION

RECRUITING/INTERVIEWING

PERFORMANCE REVIEWS

STRATEGIC PLANNING

PUBLIC SPEAKING

STAFF DEVELOPMENT

PAYROLL ADMINISTRATION

PROFESSIONAL SKILLS

HUMAN RESOURCES

Dealing with various aspects of HR, including: interviewing & hiring,

recruiting, affirmative action, policies & procedures, performance reviews,

insurance benefits, payroll, workers' compensation, FMLA/Disability leave,

and unemployment claims.

TRAINING & DEVELOPMENT

Oversaw or conducted the following in-house or outside training programs:

new hire orientation, safety, quality assurance, environmental, customer

service, and management improvement courses in designated areas.

COMPUTER & WRITING SKILLS

Computer skills include the following: Deltek CostPoint, Word, Excel,

Outlook, Peachtree Accounting, and QuickBooks.

Developed and implemented: company policies and procedures, employee

handbook, quality assurance manuals, safety manuals, and prepared technical

submission for bid proposals.

SUMMARY

Professional experience includes 18 years of management experience in Human

Resources.

PROFESSIONAL EXPERIENCE

DIRECTOR OF ADMINISTRATION September 2006- June 2010

Ocean Tech Services, LLC (Navy Contractor)

Human Resource and Contracts Manager for new start up business with 5

million in annual sales

. Recruited, screened, hired, and indoctrinated new employees for all

levels of employment

. Developed and implemented company policies and procedures

. Trained and advised management and office staff on policies and

procedures, performance reviews, effective supervision of staff, and

contract related issues

. Initiated Strategic planning where company goals were incorporated into

the performance review process for management and supervisors

. Oversaw Affirmative Action compliance-related activities

. Supervised payroll processing and oversaw timekeeping policies and

procedures

. Handled unemployment claims, prepared documentation for submittal, and

participated in unemployment hearings

. Managed benefits program which included enrollment, employee training,

and reviewing account changes

. Handled accident investigations, managed workers' compensation claims,

and completed required OSHA reports

. Initiated in-house quarterly personnel awards program

. Coordinated marketing of labor support services and managed personnel

placement

PRESIDENT/VICE PRESIDENT June 1994-May 2006

B.R. Flowers & Co., Inc., Norfolk, VA (Navy Contractor)

Successfully managed human resources, training programs, and contract

administration of a business that grossed over $2.5 million in sales

. Developed and implemented company policies and procedures

. Conducted recruiting, interviewing, and orientation

. Enforced policies for disciplinary procedures and dismissals

. Performed workers' compensation activities through investigating

accidents, reporting and monitoring claims, renewing insurance annually,

and handling insurance carrier audits

. Handled payroll and tax related issues, including compensation, payroll

taxes, and weekly payroll

. Conducted performance reviews of managers, supervisors, office, and

production staff to determine required training for improvement in work

methods

. Oversaw company training in quality assurance, safety, and job-related

tasks for office staff, production personnel, and supervisors

. Wrote and updated safety, quality assurance, training, and employee

manuals

. Tracked required training and health assessments to comply with safety

regulations

ADMISSIONS & MARKETING DIRECTOR February 1991 - June 1994

The Pines Nursing and Rehabilitation Center, Williamsburg, VA

Department Head Manager in charge of admissions, recruitment, advertising,

and marketing of newly renovated home

. Developed and implemented effective methods to market nursing center

. Coordinated interior renovation project for nursing center

. Trained nursing staff and management on improving customer

relations/services, and marketing/selling center to potential residents

. Coordinated interior renovation project for nursing center

. Participated in family/resident focus groups and resident care planning

meetings

. Wrote press releases and created newspaper advertisements

EMPLOYMENT MANAGER June 1988 - December 1990 Hyatt

Regency Hotels, Monterey, CA

Recruiter for hourly personnel and management positions for staff of 500

for a unionized hotel

. Assisted in the development of the annual human resource plan

. Conducted new hire orientation

. Recruited through local schools and training centers

. Conducted exit interviews, tracked employee turnover data, and

implemented strategies to lower turnover rates

. Planned and oversaw in-house and outside career fairs

. Processed new hire personnel records and set up initial departmental

training

. Planned and supervised employee relation activities and events

KEY ACCOMPLISHMENTS & RECOGNITION

* Under my management of terminations, the company was successful in

winning all unemployment hearings over a 10 year period

* Developed incentive plans that were implemented throughout the hotel

management and supervisory staff

* Recognized by CPA firm as one of their top clients regarding

organizational skills out of 300 businesses

* Successfully managed audits that included review of company training

programs with the Navy, Society of Protective Coatings, and Virginia Ship

Repair Association to achieve 100% approval rating

* As President of Navy Contracting business, achieve the 2 highest

profitable years of business

* Directly responsible for company securing two 5-year multi-million dollar

contracts with the Navy

* Most improved private pay census at nursing home for the entire company

(out of 22 nursing homes)

EDUCATION

SPHR (Senior

Professional in Human

Resources) Certification

2007

S/PHR Certification

Program

Old Dominion University

Norfolk, VA

Fall 2006

B.S. Hotel, Restaurant,

& Institutional

Management

Virginia Tech

Blacksburg, VA

Hyatt Hotels Management

Trainee

Hilton Head, SC

Emphasis in Human

Resources

Professional

Affiliations

SHRM (Society of Human

Resource Management)

HRSHRM (Hampton Roads

Society for Human

Resource Management)

NCSM (The Society of

Security Professionals)

VSRA Human Resources

Committee (Virginia Ship

Repair Association)

Security Clearance

Secret Clearance

Facility Security

Officer

Notary Public

Commonwealth of Virginia



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