Laurie A. Flowers, SPHR
*** ****** ***** **********, ** 23322
Cell: 757-***-**** Home: 757-***-****
abirgm@r.postjobfree.com
AREAS OF EXPERTISE
HR LEGAL COMPLIANCE
PERSONNEL TRAINING
BENEFITS ADMINISTRATION
WORKERS' COMPENSATION
RECRUITING/INTERVIEWING
PERFORMANCE REVIEWS
STRATEGIC PLANNING
PUBLIC SPEAKING
STAFF DEVELOPMENT
PAYROLL ADMINISTRATION
PROFESSIONAL SKILLS
HUMAN RESOURCES
Dealing with various aspects of HR, including: interviewing & hiring,
recruiting, affirmative action, policies & procedures, performance reviews,
insurance benefits, payroll, workers' compensation, FMLA/Disability leave,
and unemployment claims.
TRAINING & DEVELOPMENT
Oversaw or conducted the following in-house or outside training programs:
new hire orientation, safety, quality assurance, environmental, customer
service, and management improvement courses in designated areas.
COMPUTER & WRITING SKILLS
Computer skills include the following: Deltek CostPoint, Word, Excel,
Outlook, Peachtree Accounting, and QuickBooks.
Developed and implemented: company policies and procedures, employee
handbook, quality assurance manuals, safety manuals, and prepared technical
submission for bid proposals.
SUMMARY
Professional experience includes 18 years of management experience in Human
Resources.
PROFESSIONAL EXPERIENCE
DIRECTOR OF ADMINISTRATION September 2006- June 2010
Ocean Tech Services, LLC (Navy Contractor)
Human Resource and Contracts Manager for new start up business with 5
million in annual sales
. Recruited, screened, hired, and indoctrinated new employees for all
levels of employment
. Developed and implemented company policies and procedures
. Trained and advised management and office staff on policies and
procedures, performance reviews, effective supervision of staff, and
contract related issues
. Initiated Strategic planning where company goals were incorporated into
the performance review process for management and supervisors
. Oversaw Affirmative Action compliance-related activities
. Supervised payroll processing and oversaw timekeeping policies and
procedures
. Handled unemployment claims, prepared documentation for submittal, and
participated in unemployment hearings
. Managed benefits program which included enrollment, employee training,
and reviewing account changes
. Handled accident investigations, managed workers' compensation claims,
and completed required OSHA reports
. Initiated in-house quarterly personnel awards program
. Coordinated marketing of labor support services and managed personnel
placement
PRESIDENT/VICE PRESIDENT June 1994-May 2006
B.R. Flowers & Co., Inc., Norfolk, VA (Navy Contractor)
Successfully managed human resources, training programs, and contract
administration of a business that grossed over $2.5 million in sales
. Developed and implemented company policies and procedures
. Conducted recruiting, interviewing, and orientation
. Enforced policies for disciplinary procedures and dismissals
. Performed workers' compensation activities through investigating
accidents, reporting and monitoring claims, renewing insurance annually,
and handling insurance carrier audits
. Handled payroll and tax related issues, including compensation, payroll
taxes, and weekly payroll
. Conducted performance reviews of managers, supervisors, office, and
production staff to determine required training for improvement in work
methods
. Oversaw company training in quality assurance, safety, and job-related
tasks for office staff, production personnel, and supervisors
. Wrote and updated safety, quality assurance, training, and employee
manuals
. Tracked required training and health assessments to comply with safety
regulations
ADMISSIONS & MARKETING DIRECTOR February 1991 - June 1994
The Pines Nursing and Rehabilitation Center, Williamsburg, VA
Department Head Manager in charge of admissions, recruitment, advertising,
and marketing of newly renovated home
. Developed and implemented effective methods to market nursing center
. Coordinated interior renovation project for nursing center
. Trained nursing staff and management on improving customer
relations/services, and marketing/selling center to potential residents
. Coordinated interior renovation project for nursing center
. Participated in family/resident focus groups and resident care planning
meetings
. Wrote press releases and created newspaper advertisements
EMPLOYMENT MANAGER June 1988 - December 1990 Hyatt
Regency Hotels, Monterey, CA
Recruiter for hourly personnel and management positions for staff of 500
for a unionized hotel
. Assisted in the development of the annual human resource plan
. Conducted new hire orientation
. Recruited through local schools and training centers
. Conducted exit interviews, tracked employee turnover data, and
implemented strategies to lower turnover rates
. Planned and oversaw in-house and outside career fairs
. Processed new hire personnel records and set up initial departmental
training
. Planned and supervised employee relation activities and events
KEY ACCOMPLISHMENTS & RECOGNITION
* Under my management of terminations, the company was successful in
winning all unemployment hearings over a 10 year period
* Developed incentive plans that were implemented throughout the hotel
management and supervisory staff
* Recognized by CPA firm as one of their top clients regarding
organizational skills out of 300 businesses
* Successfully managed audits that included review of company training
programs with the Navy, Society of Protective Coatings, and Virginia Ship
Repair Association to achieve 100% approval rating
* As President of Navy Contracting business, achieve the 2 highest
profitable years of business
* Directly responsible for company securing two 5-year multi-million dollar
contracts with the Navy
* Most improved private pay census at nursing home for the entire company
(out of 22 nursing homes)
EDUCATION
SPHR (Senior
Professional in Human
Resources) Certification
2007
S/PHR Certification
Program
Old Dominion University
Norfolk, VA
Fall 2006
B.S. Hotel, Restaurant,
& Institutional
Management
Virginia Tech
Blacksburg, VA
Hyatt Hotels Management
Trainee
Hilton Head, SC
Emphasis in Human
Resources
Professional
Affiliations
SHRM (Society of Human
Resource Management)
HRSHRM (Hampton Roads
Society for Human
Resource Management)
NCSM (The Society of
Security Professionals)
VSRA Human Resources
Committee (Virginia Ship
Repair Association)
Security Clearance
Secret Clearance
Facility Security
Officer
Notary Public
Commonwealth of Virginia