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Customer Service Maintenance

Location:
Palm City, FL, 34990
Posted:
October 16, 2010

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Resume:

MARK V. STEPHENSON, USN (RET)

**** ** ****** **** *** A2, Palm City FL 34990

772-***-****772-***-****

abirfp@r.postjobfree.com

SUMMARY:

Aviation Specialist with extensive experience in both military and civilian fields including the Navy,

Department of Defense and Fortune 500 Executive Jet Companies. Areas of expertise include aircraft

maintenance and maintenance support, materials and logistics, purchasing, administration, customer

service, and hazardous materials storing and handling. In depth working knowledge of DOT, FAA, and

OSHA compliance regulations which govern the aviation community. Quality and customer satisfaction

focused, with a “can do” attitude. I live by the simple working rules of “There is no such thing as it can’t

be done And “We win as a team

PROFESSIONAL EXPERIENCE:

NETJETS, INC., Teterboro, New Jersey 2005 - 2009

Material Manager

Developed procedures currently used for maintenance/materials fleet based aviation operations (FBO)

for NetJets, Inc. Trained and staffed technicians at line stations and remote sites around the United

States. Lead buyer, evaluator, negotiator, budget planner and financial liaison for maintenance and

materials stations and remotes sites. Provided executive jet fleet of anywhere from 20 to 40 aircraft on

any given day with around the clock services allowing for maximum aircraft availability. Major roll in

designing, building and implementing an all up round maintenance/material support warehouse

stations which could operate as a standalone station with little or no support from main head quarters.

• Lead AOG and materials analyst using aircraft (IPC) Integrated Parts Catalogs and aircraft

schematics to establish aircraft needs and purchasing of aircraft parts for maintenance repair

and service support along with resale to transit aircraft.

• Construction, trained personnel and maintained several warehouses and there around the clock

operations.

• Maintain 5 different models of aircraft log books on parts usage and flight time on hardware to

developed trends for usage and cost evaluations

• Provide logistics materials support around the world for maintenance operations.

• Maintained updated instructions for DOT, FAA and OSHA compliance requirements

• Buyer for 2 primary and 7 remote stations maintaining budgets to save on cost and man hours

• IATA Handler and hazmat instructor for local shipping and handling

SHIP SHAPE, LLC. Edgewater, New Jersey 2002 - 2005

Co-owner Contract Maintenance Company

Provided support services and personnel to oversee maintenance and safety requirements to maintain

residential homes, malls and office buildings. Services include preparation of apartments, office

building and malls for tenants such as painting, electrical repair, plumbing, floor installation and foul

weather support such as snow removal and or flooding

• Writing Proposals, RFQ’s, Contracts and Contract Negotiations

• Manages all aspects of purchasing including selecting and assessing vendors.

• Purchase of various raw materials, supplies, and equipment in support of maintenance and

janitorial contracts.

• Maintaining service and contract records.

• Training full time employees in all aspects of service.

• Providing excellent Customer Service to suppliers, vendors and customers

BAE SYSTEMS

MARK V. STEPHENSON, USN (RET)

1995 SW Silver Pine Way A2, Palm City FL 34990

772-***-****772-***-****

abirfp@r.postjobfree.com

Tech III Supervisor

In Charge of Torpedo Readiness and logistics Shop 2000 - 2001

Prepared under water weapons and their associated systems for use on both US Navy and Allied

submarines.

• Administrative duties to include log book updates on weapons and systems, implementation of

upgrades to the weapons technical manuals and procedural updates.

• Inspection test and checks on weapon systems navigational, armament, OTTO II fueling and

propulsion systems.

• Both Tech and QA for fueling and de-fueling operations both within the facility and on board

both allied and US ships and subs.

• Senior team leader and instructor for weapons handling teams.

• Provide logistics movement of weapons, parts and support equipment to both US and Allied

assets supporting numerous missions abroad.

• Requisitioning and buying parts for weapons systems for both surface, sub surface vessels for

both US and NATO forces

US NAVY

Aviation Ground and In Flight Specialist 1979 - 1999

Type Aircraft: P-3 Orion all models, SH-60 Sea Hawk and SH-2 Sea Sprite helicopters and C130

Hercules

Primary Duties were to maintain aircraft weapons and avionics systems, ensuring safety of flight and

meeting all qualifications. Radar, Radio Operator and In-flight Technician for the above aircraft listed

and their associated systems. Quality Assurance for all aircraft systems to ensure safety for aircraft,

ground and air crew personnel. Senior operations logistics and maintenance ground administrator

• Senior in flight/ground avionics and weapons systems technician

• Senior operational specialist in charge of logs and records, tracking flight time, medical

evaluations, aircraft usage and crew operational readiness and there qualifications.

• Flight crew in-flight instructor/evaluator

• Logistics specialist ordering and or buying parts for maintaining materials such as power plants,

avionics, airframe, general use ground support equipment in order to support operations

• Maintaining multiple storage to remote sites for weapons, aircraft parts and miscellaneous

materials

• Senior operation administrator and planning officer for both ground and flight operation planning

TECHNICAL SKILLS:

MS Office to include: Word, Excel, Power Point, Outlook

Corridor, MXI, MX32, Quantum Materials Systems

NALCOMIS, FED LOG Aircraft Materials Software

International Traffic in Arms Regulations (ITAR)

FEDEX and UPS Shipping software for normal shipping and hazmat

IATA Certified Hazardous Materials Technician,

Qualified Fire Fighter

Fork Lift Operator



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