Customer Service Manager

Location:

Posted:

October 21, 2010

Megan C. Will

Reisterstown, MD 21136

Email: abirfh@r.postjobfree.com

EXPERIENCE:

**/**** – 07/2010 Frontier Bank Poulsbo, WA

Loan Documentation Specialist I

Supports all bank branches by preparation of loan documents on Laser Pro system to establish and maintain

new and existing loans. Analyzes documentation requests for accuracy and completeness as well as compliance with

Bank Policy and procedures. Responsible for the documentation of Commercial, Consumer, Real Estate and SBA

Loans.

03/2003 – 03/2005 Bank of America Port Orchard, WA

Senior Teller II

Processes all customer transactions, responds to customer inquiries and resolves problems to provide good

customer service and promote branch growth. Efficiently handles transactions while retaining accuracy and following

established guidelines and procedures. Responsible for balancing, supplying and disturbing cash from drawer and

vault. Cross sell bank products to include money orders, travelers checks, cashiers checks, and government bonds.

EDUCATION/QUALIFICATION:

2003 Central Kitsap High School Silverdale, WA

Great customer service, organization, and communication skills. Experienced with personal computers

including 10- key and the following programs: Excel, Microsoft Word, Microsoft Outlook, Laser Pro, Quick Books,

Bankway, and D-3000.

Megan C. Will 360-***-**** abirfh@r.postjobfree.com

References:

Kimberly Peterson – Branch Manager, Frontier Bank

Angela Merrill – Loan Documentation Support Specialist II (Lead), Frontier Bank

Diane Ormsby – Manager of Loan Documentation Center, Frontier Bank