Customer Service Manager

Sara S. Lembach

209-***-**** phone email: abirem@r.postjobfree.com

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Program Manager/Customer Service Representative with a strong history of

experience in Customer Service and helping to resolve problems quickly and

efficiently.

Relevant Experience

March 2004 - Present KLS Air Express, Inc. (Rancho Cordova,

CA)

Program Manager

> Managing the IBM account, billing, making account profitable

> Handling escalations from customers

> Answering phones, monthy reports

> Making sure deliveries are made on time to the customers

satisfaction

August 2003- March 2004 Pacific Staffing (Sacramento, CA)

Customer Service/Data Entry

> Working temp job as a Customer Service Rep and Data Entry

Clerk.

August 1998 - August 2003 LD Brinkman/Beaulieu of America

(West Sacramento, CA)

Shipping Clerk

> Processing customer orders to be pulled from inventory,

entered manifests, inventoried stock

> Provided excellent Customer Service placing customer orders

in a call center environment with multi-line phones

> Handling escalations, solved customer problems

> Routing drivers

> Maintained daily truck inventories, checking in drivers,

making sure all paperwork is present and accounted for

> Confirming that all orders were pulled and loaded for

delivery

> Helping walk-in customers

> Accurate Data Entry and documentation; insured proper

invoicing, prepared Bills of Lading

Professional Strengths

Detail oriented, ability to solve complex problems quickly and

efficiently while maintaining positive communication, ability to

supervise and manage staff. Can perform a variety of tasks

simultaneously, thrive in a fast paced environment, capable of

learning new things quickly.

Knowledge of AS400, Microsoft Word, PowerPoint, Adobe Acrobat

and Microsoft Excel. Adaptive to new applications

Typing speed: 52 wpm References available

upon request

Contact this candidate