Customer Service Accounts Receivable

Eric Pettaway

**** ***** **** ***

Laurel, MD ***24

Phone: 301-***-****

Home Email: *******@***.***

Accounting Professional with key skills in:

Accounts Receivable Internal control

Account Analysis Audit control

General Ledger Account reconciliation

Credit /Collection and Billing Journal entry

Cash Receipts Staff training and development

System implementation Team building and leadership

WORK EXPERIENCE:

American Speech Language Hearing Association (ASHA)

Manager Accounts Receivable and Revenue Jan 04 – Present

Supervise computer entry, electronic transmission and deposits of receipts by staff,

including member dues/fees, non-dues revenue and accounts receivable consisting of

allocations that result in proper recognition of revenue.

Manage workflow by projecting and monitoring processing demands and maintaining

documented activity tracking of the team in order to distribute workload evenly and

ensure that adequate resources are available to accomplish processing in a timely,

accurate and controlled manner.

Ensure that an effective system of internal control is adhered to through maintenance of

timely and accurate schedules and reconciliations for all general ledger accounts

including subsidiaries related to accounts receivable, deferred income and revenue

Provide sales, aging, and other relevant analysis reports to revenue producing staff to

enhance their fiscal management, insuring that information is captured in a manner

consistent with identified needs.

Ensure that revenue and accounts receivable policy, procedure and programming changes

are effected in a timely and accurate manner by advance testing, documentation and

communication.

Ensure that all activities on which the monthly closing process is dependent are

completed on a timely basis within established guidelines.

Ruesch International

Accounts Receivable Supervisor Jan 01 - Dec 03

Interpreted work procedures and provided daily direction and assistance to (4)

employees.

Prepared and processed the accounts receivable subsidiary ledger for month end closing

1

Researched and consulted with other units to trace payments under investigation; resolve

unapplied cash and data entry errors

Assisted in system implementation and yearly audit preparation

Ruesch International

Staff Accountant / Accounts Receivable Oct 99 - Jan 01

Balanced cash management report for operating and transit accounts

Prepared daily journal entries

Processed cash receipts and perform cash application

Acted as a liaison between regional offices and corporate clients

Performed daily bank reconciliation for operating accounts

Ruesch International

Treasury Specialist Oct 97 - Oct 99

Monitored domestic cash flow and cash position of foreign bank accounts

Processed domestic and foreign electronic fund transfers

Initiated electronic debits for corporate clients

Initializing foreign payments to corresponding foreign banks

Daily funding of domestic accounts

Daily bank reconciliation of foreign bank accounts

Chevy Chase Bank

Electronic Transfer Specialist Dec 96 - Oct 97

Settled and posted ATM transactions totals for withdrawals and transfers to

corresponding general ledger accounts.

Reconciled MOST/National Network ATM transactions

Settled over 600 ATM machines daily

Handled incoming claims from customer service for potential discrepancies with ATM

machines

EDUCATION:

Bachelor of Science in Business Administration (Management), Christopher Newport

University, Newport News, Virginia

SOFTWARE APPLICATIONS:

MS Office, Word, Excel, Access, PowerPoint, Netforum, Association Management System

(AMS), RueschLink, Epicore, Great Plains

AFFILIATIONS/TRAINING:

American Society of Association Executives (ASAE) - Present

Association of Finance Professional (AFP) – 2005-2009

Lean Facilitation Training – 2008

Developing Evidence-Based Performance Measures - 2008

2

Management in Action – Skills for Engaging Teams - 2008

DISC Model Profile - 2007

3

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