Customer Service Project Manager
Resume:
MONICA J. WISE
**** ******** ***** **** *** **** ~ Birmingham, AL 35216
**********@*****.***
PROFILE
Dependable professional with administrative experience in a university and
large public library setting. Highly organized, excellent verbal and
written communication skills. Exceptional ability to prepare, review and
maintain your targeted communications. Remarkable presentation skills,
detail oriented and thorough with poise to provide outstanding customer
service, as well as internal customer service.
PROFESSIONAL EXPERIENCE
HERZING UNIVERSITY
2009-2010
Administrative Assistant
. Greeted prospective walk-in students and visitors. Arranged meetings
with school representatives. Provided marketing materials and program
information as required.
. Provided a high level of customer service to current and prospective
students regarding enrollment and other academic services. Managed
transcripts and supporting documentation.
. Developed a comprehensive training guide of the duties and
responsibilities for the administrative assistant position. Created
an organized system of processing student files.
. Assisted the Business Office in receiving student payments: tuition,
software and transcript purchases.
. Composed and proofread business letters for the university President.
Proofread website content. Processed collection letters for the
Financial Aid Department. Coordinated incoming and outgoing
correspondence as needed.
CHILDREN'S RESOURCE CENTER
1996-2005
Library Associate II/ Program Coordinator
. Daily operations included assisting patrons with research and database
training, processing new patron applications in Horizon Database,
cataloging books and other materials and coordinating hold requests.
Supported administrative projects. Conducted library reconciliation
reports quarterly.
. Recruiter of the public library's Summer Reading Program. Served as a
creative consultant to teachers for the Head Start program.
Corresponded with schools to advertise library programs.
. National Children's Book Week committee member. Responsible for
securing donations from local businesses. Created a brochure of
resources for parents and children. Developed signs and
advertisements for library programs. Developer of after-school
programming.
. Wrote and hosted "Books Alive Broadcast", part of the GOV-TV channel.
Performed storytime as well as puppet theater concerts. Hosted several
storytelling workshops and planned special events.
. Project manager for March of Dimes fund-raising campaign. Twelve out
of thirteen branches participated and donated money.
. Managed the Children's Resource Center. Promoted to assistant branch
manager as a result of effectively managing regular duties and
committee responsibilities.
EVERYBODY WINS! AMERICORPS VISTA
2002-2003
School Coordinator
. Recruited mentor professionals to work with students as a reading buddy.
Measured success with report card reviews. Planned and participated in
fundraising activities.
MONICA J. WISE
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ACCOMPLISHMENTS
. Federal Communications Commission License
. Employee of the Month ~ Who's Who Among Colleges and Universities.
. Monetary donation awarded to Milton H. Latter Public Library in honor of
my outstanding customer relation skills.
. Investigated a fraudulent insurance benefit scam which saved other city
workers from losing child tax credits. Acknowledged by the mayor's Chief
Administrative Office.
. Promotion and rated by my managers as providing exceptional customer
service.
EDUCATION
DILLARD UNIVERSITY
Bachelor of Arts ~ Mass Communications
Minor ~ Speech
COMPUTER SKILLS
. MS Word
. Outlook
. Power Point
. Excel
. Horizon Database
. Campus Vue
. Oracle Database Training
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