Manager Customer Service

Eileen M Lewis

***** * ********** **.

Queen Creek, Az 85142 480-***-****

abirdj@r.postjobfree.com

Objective: Obtain an Operations Administrator position with a dynamic

corporation where I will utilize my expertise to motivate, develop,

lead, and encourage employee productivity. To thrive in an environment,

and become a significant role in the organization's on going success.

Experience:

Education Counselor, Apollo Group- 09/2008-09/2010

Designed and implemented superior communication skills and utilized with

new clients on a daily basis. Communicated degree programs offered with a

positive successful outcome of enrolling new students.

. Successfully enrolled student into educational programs

. Superior communication skills both verbal and written

. Demonstrated leadership with being the go to person

. Implemented positive and motivational abilities to employees

. Superior customer relations and satisfaction.

Office Manager/Recruiting Organization, AF Professionals 7/2007-4/2008

Manage functions and implement operating procedures and ensure

"excellence driven" standards are met. Play a significant role in long-term

planning, including an initiative geared toward operational excellence.

Managing day to day processing of accounts receivable and payable using

QuickBooks, producing reports as requested. Excellent computer skills and

proficient in excel, word, outlook, and power-point. Successfully

demonstrated leadership and vision in managing staff groups, major projects

or initiatives.

. Vendor sourcing and development

. Proven Success in: Recruiting, interviewing, hiring, termination (

Full Life cycle recruiting)

. Social Networking and Marketing

. Excellent communication skills both verbal and written

. Successfully established professional relationships with clients, and

staff.

. Successfully created pieces for magazines, handouts, social networking

HR, Exec. Ops Assistant, RSM Mc Gladrey 12/2005-1/2007

Manage functions and implement operating procedures and ensure

"excellence driven" standards are met. Play a significant role in long-term

planning, including an initiative geared toward operational excellence.

Improve the operational systems, processes and policies in support of

organizations mission. Play a significant role in hiring, training and

development of new employees to be successful.

Increase the effectiveness and efficiency of Support Services through

improvements to each function (HR, IT, Finance) as well as coordination and

communication between functions. Drive initiatives in the management team

and organizationally that contribute to long-term operational excellence.

Excellent computer skills and proficient in excel, word, outlook, and power-

point.

Continued HR, Exec. Ops Assistant RSM McGladrey

. Excellent interpersonal skills and a collaborative management style.

. Demonstrated commitment to high professional ethical standards and a

diverse workplace.

. Ability to look at situations from several points of view.

. High comfort level working in a diverse environment

. Successfully managed CPE enrollment and budget for 203 employee's

. Successfully developed power point presentations and trainings

Office Manager, Freedom Glass, 3/2003-12/2005

Manage functions and implement operating procedures and ensure "excellence

driven" standards are met. Managed HR, payroll, interviews, hiring and

employee benefits. Drive initiatives in the management team to keep

operations running efficiently. Leadership of all company planning of

events and parties.

. Excellent interpersonal skills and a collaborative management style.

. Demonstrated commitment to high professional ethical standards and a

diverse workplace.

. Ability to look at situations from several points of view.

. High comfort level working in a diverse environment

. Successfully managed client contracts, progression payments to

completion

. Successfully developed superior relationships with clients and

vendors.

Office Manger, Leadership Group 03/2000-3/2003- OOB

Office Manager, Metro IS 8/1997-3/2000-Take over

Improve the operational systems, processes and policies in support of

organizations mission. Managing day to day processing of accounts

receivable and payable using QuickBooks, producing reports as requested.

Reconciling monthly activity, generating year-end reports for Owners.

Payroll/HR management, interviews, hiring, employee benefits. Manage

functions and implement operating procedures and ensure "excellence driven"

standards are met and organizational filing system. Drive initiatives in

the management team and organizationally that contribute to long-term

operational excellence. Excellent computer skills and proficient in excel,

word, outlook, and power-point.

. Excellent communication skills both verbal and written.

. Successfully developed Power point presentations and trainings

. Excellence in customer relations and satisfaction.

. Successfully managed to acquire new office space and design from start

to finish within budget. Interior and furnishings.

. Excellent interpersonal skills and a collaborative management style.

. Successfully managed and planned all company events and parties and

came under budget.

Scottsdale Insurance Co. Admin Assistant 5/1989-8/1997

Experienced in Excess/Surplus Lines of Insurance in Claims, Recovery,

Statistical processing and Agency Accounting.

. Excellence in Administrative Assistant

. Superior Customer service and satisfaction

Technical Experience:

Windows XP, MS Office, Outlook, Word, Excel, Access, Schedule +, Publisher,

Power Point, Photoshop; Windows NT, Novell, and IBM AS/400, Lotus 123,

Lotus Notes, People-Forms, PeopleSoft, HRIS, CPE Webcast, Pathlore, ACT,

Quickbooks certified, Peachtree, Quicken, Famous Accounting, ADP Payroll,

Administaff, Paychex, and Compupay . Facebook, Linked In and Twitter for

social networking.

Contact this candidate