Customer Service Office

**** ********** *** *****: (***)

Apt 423-***-****

Tampa, FL 33619 Email:

abirce@r.postjobfree.com

Alice Willard

Objective:

To find employment with a reputable company that provides the opportunity for

bettering oneself along with upward mobility based on superior performance.

Experience:

Time of Employment: Jan 2010-May 2010

Place of Employment: Zeno Office Solutions

Location: Tampa, FL

Billing Coordinator - duties included, but not limited to:

Handled customer inquiries about accounts or technical issues

Entered detailed daily data provided by customers for billing purposes

Provided support for several other branches in Florida

Completed month end reports for billing purposes

All duties required extreme detailed completion

Time of Employment: Nov 2007 - Mar 2009

Place of Employment: Airgas South

Location: Tampa, FL

Office Administrator - duties included, but not limited to:

Review and approve purchase orders, order entry, receiving documents, daily

and monthly reports

Set up and maintained customers accounts; create and submit completed credit

applications

Verified driver's credit card purchases against reports posted on-line with

Corporate Office

Completed walk-in customer purchase requests; sold safety and welding

supplies, exchanged/replaced faulty commodity items, reconciled customer

concerns, provided superior customer service

Answered multi-line call center; accepted supply orders and answered

product-based questions

Trusted with company purchase card; established office supply wish list for

the entire branch

Continuous use of computer to conduct all daily activities; Microsoft

Professional Office Suite expert

Time of Employment: Sep 2004 - Nov 2007

Place of Employment: Linde Group

Location: Tampa, FL

Reason for Leaving: Corporate buyout of Linde Group by Airgas South

Customer Service Manager - duties included, but not limited to:

SAP certified: Trained other employees on company's internal purchasing

system

Review and approve purchase orders, order entry, receiving documents, daily

and monthly reports

Set up and maintained customers accounts; create and submit completed credit

applications

Answered multi-line call center; accepted supply orders and answered

product-based questions

Organize, schedule and conduct monthly safety meetings for all Branch

Employees

Create and update personnel/delivery drivers files to keep in compliance with

DOT

Received daily shipments of merchandise and entered them into SAP

Purchase office supplies with company issued credit card

Direct supervisor of 8 employees; to include route drivers, warehouse

workers, counter salespersons, and accounts receivable clerk. Distributed,

prioritized, and verified completeness of assigned work.

Scheduled the daily delivery route for the drivers under my supervision

Maintained employee's timesheets and vacation schedule; to include approving

or denying requested time off based on current workload, work with corporate

HR department for all personnel actions

Directly responsible for yearly audits on warehouse inventory conducted by

the DOT and DOH

Integral part of the annual inventory team; inventory was always within 0.2%

accuracy

Continuous use of computer to conduct all daily activities; Microsoft

Professional Office Suite expert

Time of Employment: Sep 1997 - Sep 2004

Place of Employment: Linde Group (previously known as Holox Ltd)

Location: Panama City, FL

Reason for Leaving: Promotion

Accounts Receivable Clerk (1997-2002); duties included, but not limited to:

Continuous use of computer to conduct all daily activities; Microsoft

Professional Office Suite expert

Set up and maintained customers accounts in the computer system

Filed all customers paperwork on a daily basis

Answered multi-line call center; accepted supply orders and answered

product-based questions

Completed walk-in customer purchase requests; sold safety and welding

supplies, exchanged/replaced faulty commodity items, reconciled customer

concerns, provided superior customer service

Contacted customers about past due bills; initiated collection procedures

when necessary

Completed daily and monthly paperwork for deposits, petty cash, and cash

reports

Maintained the inventory for the entire store which involved annual inventory

audits

Maintained drivers and employees personnel records

Education

1985 - Completed business school apprenticeship for business ownership

(Gerolstein, Germany)

1983 - Completed apprenticeship for bookkeeping, shorthand, and typewriting

(Gerolstein, Germany)

1981 - Graduated high school (Kyllburg, Germany)

Awards/Achievements:

Employee of the Quarter: Created a paperless reporting system for the

completion of daily reports for our branch; concept was adopted by the entire

company. Received monetary bonus for achievement.

SAP trained and certified: Traveled to Ocala, FL on 10 separate occasions to

attend classes, learn all

facets of the software, and become certified as trainer. Recognized as a

power user; traveled to other

offices in the southeast US to provide training to branch administrators.

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