Enrique Genera

**** *** **

915-***-****

El Paso, TX 79925

abiraf@r.postjobfree.com

Objective: To find a position in a company where I can apply my past work

experience and be an asset to the company as well as to attain personal

satisfaction from being in a position that I know I want as a career.

Summary of Qualifications

. As a consultant, my expertise was requested by outsource agent during

transition from in-house operation to outsource provider.

. Vast experience in Information Technology, including administration of

production schedules, disaster recovery planning, and physical

security of data center, Technical Support analysis, problem

resolution.

. Managed company's Help Desk for 12 years, managing all aspects related

to Help Desk functions, providing desktop, mainframe and printer

support.

. Strong background in working with IBM mainframe/desktop hardware and

software, scheduling upgrades to both. Well versed in functionality of

network operating systems and their hardware components (e.g. modems,

telecommunications links, controllers, gateways, routers, etc.).

. Analytical skills: considered subject matter expert pertaining to data

center operations. Provided technical expertise on a wide range of

subjects when out of the ordinary events occurred.

. Computer Literacy, Systems and Languages: at least a working knowledge

of the following; z/OS, MVS, TSO, VM, DB2, IMS, CICS, AIX/Unix,

Windows 95/2000/EX, Lotus Notes, Microsoft Office, Oracle, Netware,

Veritas and basic PL1 programming language.

. Provided weekly updates to department manager. Presented yearly

goals to division V. P. and company CEO.

. Prepared annual budget for data center (up to $6 million at its high

point) that included payroll for up to 10 employees, hardware

maintenance/lease, software maintenance/lease, supplies for staff and

supplies for data center.

Employment History

U.S. Census Bureau-El Paso, TX.

04/2010-08/2010

Crew Leader Assistant

Enumerator

El Paso Independent School District

02/2009-04/2010

Tutor

Substitute teacher for Middle and High Schools

Dyonyx

12/2007-2/2008

I. T. consultant

El Paso Electric Company

06/79-11/2007

Supervisor Computer Operations

1987-2007

Section Assistant

1984-1987

Computer Operator

1981-1984

Computer Operator Jr.

04/81-10/81

Computer Operator Trainee

1979-1981

Clerk Part-Time

06/79-10/79

Work Summary

. Provides supervision, training and technical assistance to section

personnel.

. Enforces procedures and standards for equipment operation, trouble

shooting, and data and installation security.

. Ensures proper completion of production work, monitoring the integrity

of processed and data bases and the quality of output through

input/output control and quality review.

. Evaluates and recommends new hardware devices.

. Reviews and approves systems design for production procedures.

. Oversees and monitors the tape management system and all associated

off-site tape storage vaults.

. Directs operations librarians in completion of tasks: maintenance of

all production JCL and data input files; integrity of corporate data

through backups and data base reorganizations.

. Reviews new or modified applications submitted for production for

completeness and adherence to procedural and documentation standards.

. Develops, administers, monitors and controls budgets for assigned cost

centers.

. Investigates and resolves problems associated with Production Control

functions.

. Oversees ordering of Computer Operations supplies and reviews

associated invoices; ensures that appropriate inventory level of

supplies is maintained at designated storage sites.

. As a Computer Operator, entered commands on computers, tape drives,

printers, data communications equipment, and plotters to integrate and

operate equipment. Interfaced with customers to ensure that servers

are functioning and to gather information about new server

requirements. Interfaced with vendors to expedite resolution of

various problems. Observed peripheral equipment and displayed error

messages to detect faulty output or machine stoppage. Investigated

evaluated and resolved equipment problems and escalated issues as

necessary to maintain job production. Monitored and maintained the

production job schedule to ensure the schedule was adhered to in order

to maintain high performance. Performed daily, weekly, or nightly,

backups on systems in accordance with set procedures to satisfy

Disaster Recovery needs. Took printers and terminals in and out of

service as required and assisted in resolving hardware related

problems.

Accomplishments

. Initiated, designed and implemented Company's Help Desk allowing

Company to take advantage of certain discounts from IBM pertaining to

computer equipment maintenance.

. Reviewed and recommended work process enhancements to reduce man-hour

and improve customer service by reducing manual batch job intervention

and out of sequence processing.

. Managed an annual budget of over $6 million which included payroll for

a staff of 10, software licenses, hardware leases, hardware

maintenance and supplies for the computer center.

. Wrote Company's Physical Security of Information policy that is

incorporated into the Company's 'Information and Information Systems

Security Plan and Policies'.

. Coordinated mainframe Disaster Recovery Tests, each time accomplishing

stated goals.

. Maintained Company's mainframe Disaster Recovery Plan.

. Coordinated and led Computer Center relocation from old site to new

site accomplishing the move in 24 hours.

. Improved customer efficiency by installing on-line report distribution

system allowing customers almost instant access to reports.

Education

Bachelor of Science, Park College, 1995 Ft. Bliss, TX

Major: Management

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