Amanda M. Burns

*** ****** ****** ******** ** ***93

518-***-****

abira6@r.postjobfree.com

goal

Obtain a position that will allow me to utilize my professional

skills to better serve the public.

SKILLS and achievements

Proficient in Galileo, Microsoft Word, Excel, PowerPoint.

Knowledge of and experience with booking car rentals and hotel

reservations.

Good organizational skills.

2007 Leader in Hotel and Car sales for Member Service Associates.

2007 Leader in Retail Sales for Member Service Associates.

When moved into Production department, was able to assist in the

correction of discrepancies found in ordering and inventory

monitoring.

EMPLOYMENT HISTORY

Member Services Associate 2006-2010

AAA Northway, Schenectady, NY

Provide general customer service to walk-in clients including

sales of membership, sundry products, TravelMoney products and

theme park tickets.

Arrange car rentals and hotel reservations for clients.

Create customized Trip Tiks adapted to coincide with clients

travel plans.

Possess accurate knowledge of Products & Services, Membership,

Show Your Card and Save Partners.

Submit weekly Auto Touring orders.

Perform inventory counts for Auto Touring.

Assist in design of seasonal displays to increase member

knowledge of SYC&S programs.

Assist in design & updating of spreadsheets for sales tracking

purposes in the Schenectady office.

Receptionist/ Leasing Agent 2005-2006

Maddalone & Associates, Inc., Schenectady, NY

Answered and dispersed phone calls on a six line phone system.

Received and processed rent payments from tenants.

Using program Property Boss, assisted with billing for vendors

and clients.

Performed inspections on units prior to showing apartments.

Set up schedule for property showings, scheduled showings,

execute showings, accept and process applications for potential

tenants working with government programs such as Department of

Social Services, Section 8 and Schenectady Community Action

Program.

Child Care Associate 2002-2004

Capital Region YMCA, Schenectady, NY

Assisted in the care of school-aged children in an after-school

program setting.

Created and advised many artistic and educational projects.

EDUCATION

Business Management, AAS 2006-2007

Kaplan University Presently working

towards degree

Travel & Resort Marketing, AAS 2003-2005

SUNY of Agriculture & Technology at Cobleskill, Cobleskill, NY

Presently working towards degree

Diploma 2003

Mohonasen Senior High School, Schenectady, NY

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