Customer Service Sales
Resume:
Sandra Reed-Kuykendoll 901-***-****(h)
**** ********* *****, ******* ** 38016 abir9b@r.postjobfree.com
Professional Profile
To obtain a position with a reputable organization utilizing my Managerial
and Administrative skills.
Customer Service Screening/Tracking Skills
Managerial and Administrative Skills Human Resource Skills
Collections
Time Management Negotiating Skills
Computer Skills
Insurance Sales
SUMMARY OF QUALIFICATIONS
. Understanding of business technologies (applications and infrastructure)
that support business units including finance, human resources,
administration and sales.
. Ability to develop and build improved methodologies and practices that
significantly enhance operation efficiency levels and meet the overall
direction of the organization.
. Experience providing system-level support which includes installing,
configuring, maintaining, resolving issues/defects and coordinating
upgrades and patches.
. Strong knowledge of project management functions including project
planning, budgeting, gathering requirements, technical design, systems
specifications, developing test scripts and project deliverables.
. Knowledge of business processes including accounts payable, accounts
receivable, human resources, general accounting, purchasing, inventory
management and financial reporting.
. Unique skill building, managing, leading, and coaching a cooperative and
unified team that achieves the objectives of the company.
. Outstanding track record for meeting deadlines and submitting
deliverables on time.
. Excellent communication and interpersonal skills.
Professional Experience
W.J. Hagerty & Sons
2009-Present
Sr. Account Representative
Telemarketing Supervisor
Handling small business accounts
Selling jewelry cleaner and silver cleaner
Managing Accounts
Collecting payments
Supervising a small team of employees
Implementing new ideals for promotions
Negotiating Small and Large Sales
Household/Beneficial Finance Inc., Mishawaka, IN
2003 - 2009
Account Executive
Responsibilities:
Loan officer
Lend on unsecured loans up to 20K
Refinancing first mortgages
Collect payments from borrowers
Accounting responsibilities
Auto refinancing
Home equity lines of credit
Insurance sales on life, disability and home and auto
Market Strategies Inc., South Bend, IN
1994-2001
Coding and Verbatim Technician
Responsibilities:
Trained for online surveys
Tracked employee attendance
Cleaned verbatims for marketing surveys
Screened telephone calls
Maintained files and inputted data
Utilized other managerial and administrative duties and needed
Advance Cleaning Company, Mishawaka, IN
1991-1995
Manager
Responsibilities:
Supervised cleaning staff of 17 employees
Cleaned business offices
Ordered supplies
Medco Nursing Home, South Bend, IN
1984-1991
Assistant Manager - Cleaning Staff
Responsibilities:
Supervised small cleaning staff
Ordered supplies
Cleaned elderly patients rooms
Suggested new cleaning products
Education
1985-1986
Indiana University, South Bend, IN
Business Administration And Computer
Science Major
References
References are available upon request.
Table 1
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