Minerva D. Young

**** ********** **** ************, ******* 32209

Home/Fax: 904-***-****/Cell: 904-***-****/Other: 904-***-****

Email: abir87@r.postjobfree.com

OBJECTIVE

Seeking a challenging and responsible position on the staff of a

prestigious company where vast experience and in depth knowledge in

Administrative/Secretarial/Clerical support may be utilized.

SKILLS

. MS Word

. MS Outlook

. Outlook Express

. Excel

. PowerPoint

. Word Perfect for windows

. Word Perfect (DOS)

. Lotus Notes

. Oracle

. Microsoft Access

. Micro-Soft Project

. Adobe (Reader Writer)

. Publisher

. Specs Intact (Gov.)

. QuickBooks

. AS-400

. Level I AutoCAD

. JDE

. Visio

. FleetMatic

. Webedit

. HTML (WebSite Maintenance/Creation)

. Microfiche

. GSA Software (Enlightened)

. GIS Mapping

. SF-330, SF255/254

. RFQ's/RFP's

. Typing 65-70 wpm

. Dictation (Dictaphone)

. Ten Key 40,000 kph/Data Entry

. Efficient Intranet user

. Boeing standards and products within aviation

. HR Procedures/Assistance

. Sign Language (Beginner)

. Dispatching

. Invoicing

. Bookkeeping (Light)

. Banking/Mortgage

. Medical Terminology (intro)

. Nursing (CNA)

. Webedit

. Promas

. MLS

. Builder 1440

. User of multiple picture and document software

. Converting documents and pictures

. PDF, TIF, GIF, JPG, OCR

. Scanners (Combo units)

. Knowledgeable in reading blueprints

. Permitting

. Warehouse (logistics)

CERTIFICATES

Florida Ready to Work Credential, Florida Notary (Current)

EXPERIENCE

08/2010-Current Reichard Staffing (Temporary) [First Coast Service

Options (FCSO)] Jacksonville, FL

Analyst

* Screen, validate and process sensitive information given by providers

* Conduct research, resolve problems and respond to telephone and written

inquiries from providers

* Identify cases of suspected fraud

* Verify information and credentials supplied by the provider

* Research and develop for additional information as needed to complete

the enrollment application

* Ensure that complex issues are resolved timely

* Interact daily verbally or in writing with providers

* Create and enrollment record in the Provider Enrollment Chain

* Utilize the PECOS and PETS system

06/2009-12/2009 (Layoff) Chartwells/Thompson Hospitality (Compass Group)

Jacksonville, FL

Administrative Assistant

* Developed and maintained Food and Nutrition Menu's

* Assist in ordering food for Schools (160)

* Accounts receivable/payable for grocery intake utilizing Excel

* Assist over 30 employees office staff of misc. needs

* HTML Creation/Maintenance of Corporate Website

* Maintain pre-scheduled work hours and vacations

* Set up meetings and Conference Calls.

* Order Supplies for 160 schools and 900 staff

* Created/utilized Excel for count template

* Tracking budget utilizing Excel for over 900 staff and 160 Schools

* Utilize Excel in tracking audit percentage of passing

* Create user friendly templates for office/employees to use

* Scan documents and transform to PDF, HTML, JPG, TIF, EXE, DOC, DOCX,

etc.

* Set up Travel and Hotels needs for Corporate staff

04/2007-05/2009 (Layoff) The R-A-M Professional Group, Inc.

Jacksonville, FL

Secretary

* Prepare bid specifications

* Assist in bidding for Proposals (RFQ's-RFP's) SF-330, SF 254/255

(Commercial/Government)

* HTML Creation/Maintenance of Corporate Website/Presentations

* Utilize/created formulas (Excel) in tracking up coming project

schedules incorporated into MS Project

* Assist 9 Engineers and the President of company

* Order Supplies and miscellaneous needs for the office.

* Tracking budget utilizing/creating formula spreadsheet (Excel) for

supplies ordered

* Set up meetings and Conference Calls.

* Set up Travel and Hotels needs for Corporate staff (President

* Scan documents and transform to PDF, HTML, JPG, TIF, EXE, DOC, DOCX,

etc.

* Complete SF254's and SF 255's, SF330

* Converted Pack Rat Contacts to Outlook Product

* Created/Maintained Master Contact file with MS Outlook

* Created/utilized Excel for invoicing templates

* 04/2006-4/2007 (Opportunity) King Engineering, Inc. Jacksonville, FL

Technical Administrative Assistant

* Prepare permitting: Site Clearing

* DEP Water and Sewer, COC

* GIS Mapping Area of interest.

* Assist 6 Civil Engineering staff and Department Manager.

* Meeting Minutes.

11/2004-03/2006 (Opportunity) Regency Centers, Inc. Jacksonville, FL

Administrative Assistant

* Manage all commercial tenants in the Eastern, (over 4000 tenants) half

of the United States.

* Assist in the commercial tenant's Western half in the United States.

* Utilize/created formulas in spreadsheet (Excel) in tracking all 4,000

tenants of current policies/

* Access the AS-400 (JD Edwards) software to apply the proper insurance

policy(ies) according to the lease agreement.

* Research tenants without the proper documentation.

* Write letters accordingly to attract the correct and/or complete

information for outdated policies by contacting the tenant and/or the

agent.

* Correspond with agents and/or tenants for various lease agreement

matters.

11/2005-05/2006 (PT) Transeastern Homes, Inc. Jacksonville, FL

Administrative Assistant/ Receptionist (Part-Time)

* Review Contracts on homes.

* Assist in selling homes.

* Marketing (flyers, advertisement)

* 05/2005-11/2005 (PT) Watson Realty Corporation Ponte Vedra Bch, FL

Administrative Assistant/ Asst. Office Manager (Part-Time)

* Taking in rent Payments and applying to tenant account

* Assisting in reviewing resumes for interviews and calling to set up

appointments.

* Post rental properties in MLS

* Utilize Propertyware

* 10/1995-10/2004 (Layoff) Sunbelt Engineering, Inc. Jacksonville, FL

Administrative Executive Secretary

* Prepare Specifications for Mechanical (Consulting) Engineering

* Prepare bids for Proposals (Marketing Commercial/Government)

* Prepare and Presentations.

* Make Bluelines of Drawings utilizing blueprint machine

* Make user friendly Templates for office /employees to use by

programming Excel

* PowerPoint and MSWord.

* Set up meetings and Conference Calls

* Review Resumes for hiring

* Pre-employment testing and drug screening.

* Set up Travel and Hotels needs for out of town staff and out of town

guests.

* Complete SF254's and SF 255's

* SF330. Using GSA Software (Enlightened).

* Assist in bidding for Proposals (RFQ's-RFP's) SF-330

* SF254/255 (Marketing Commercial/ Government).

* Created/utilized Excel for invoicing templates

4/1989-9/1995 (Layoff) Banc Boston Mortgage Corporation Jacksonville, FL

Closing Loan Processor

* Reviewed FHA

* VA and Conventional Loans for closing.

* Managed and introduced the routing system of Loans.

* Assisted in managing the new system for inputting information from

loans.

* Paid Hazard and Flood Insurance on established Mortgages by accessing

the AS-400 system.

* Acknowledging and tracking down fraud insurance.

* Assisted Customers in understanding their escrow accounts.

* Canceled Insurance

* Researched old hazard insurance documents.

* Microfilmed processed homeowners insurance.

8/1985-3/1989 (Layoff) Aircraft Products Jacksonville, FL

Laborer/Driver

* Created aviation galleys

* Created ovens and carts for commercial aviation according to Government

and Boeing Standards.

* Accessed blueprints and built Galleys

* Built interior products for aviation by following blueprint

instructions and measurements.

* Delivered/Transported materials (metal parts) to be anodized to South

Florida.

7/1982-6/1985 (Opportunity) Florida National Bank Jacksonville, FL

Lead Statement Processor

* Balanced Bank Statements.

* Supervised over 15 people as well as over saw the Statement Rendering

Department.

* Researched past statements and checks for fraud and subpoenas/ courts.

* Sorted and filed checks for the monthly Public and Corporate processing

of statements

* Oversee the processing of monthly statements on the "Aim I" machine by

Bell and Howell.

* Research accounts on system for any discrepancies.

Education

* Wm. M. Raines HS Graduate 1981 (Certified Nursing Assistant)

* FCCJ Computer Programming 8/1981 (Education Enhancement)

* FCCJ, Jacksonville, FL Proof Reading and Grammar 8/1989 (Education

Enhancement)

* FCCJ Jacksonville, FL AutoCAD Level 1 6/2004 (Education Enhancement)

* Florida Real Estate Institute 5/2010 (Currently enrolled)

Volunteer

* City (Jacksonville) Disease Control - 1983

* American Red Cross - 1984

* City of Jacksonville Animal Clinic - 2010

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