Customer Service Sales

JAVEON MADDEN

abir86@r.postjobfree.com

*** ********* ** . *******, ** 30088 . 205-***-****

COMPUTER SPECIALIST & SALES PROFESSIONAL

SUMMARY

B.S. degree in Computer Information Systems, minor in Business Administration

10+ years of computer technology and sales experience

Strong customer service satisfaction ethic

Experience in training and supervising staff

Track record of excellent performance, work ethic, multi-tasking ability, and team

building skills.

EDUCATION

Alabama State University; Montgomery, AL

B.S. Computer Information Systems, Minor in Business Administration 05/2000

EMPLOYMENT HISTORY.

A-TOWN SOUNDS Montgomery, AL 01//2000-05/2010

EXECUTIVE

Retail and Installation Company for automotive audio equipment

-Responsible for managing and tracking machine allocations for the entire company

-Train and supervise a staff of 5-10 employees

-Reorganized customer service to properly align with sales teams improving

communication and reducing time sale spent on non-sales related administrative

activities

-Marketing and accounting; cash handling, bank deposits

-Identify target market and build database of customers

-Processed incoming orders, coordinated shipments and handle customer- related issues

UNITED PARCEL SERVICE Montgomery, AL 01/2000-01/2002

AUDITOR

Premier global parcel delivery company ranked 1st in its industry

-Tracked receipt and delivery of packages

-Created a database for all same day and next day delivery services

-Provided tracking numbers for regional and international packages

-Responsible for keeping knowledge based documentation on applications and servers

updated with new changes and/or system updates

ALABAMA STATE UNIVERSITY Montgomery, AL 01/1997-01/1999

COMPUTER LAB ASSISTANT

-Created the College of Business website for the department with developer

-Monitored the computer lab and maintained a conducive learning environment

-Administrative duties; answering inquiries and directing equipment usage

-Created a database of local businesses for marketing purposes

EQUIPMENT/SKILLS

MS Office Suite, Microsoft FrontPage, Microsoft Word, Excel, Outlook, Citrix, Microsoft

PowerPoint, Publisher Java, Internet Explorer, Netscape Navigator, Windows XP, Windows

2000

PROFESSIONAL REFERENCES AVAILABLE

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