TODD A. REITZ

***** ******* ******

Edwardsburg, MI 49112

Home: 269-***-****

Cell 269-***-****

abir7e@r.postjobfree.com

PROFILE

Experienced professional offers the following key strengths:

o Broad background including production, inspection, receiving,

shipping, sales, customer service and office administration.

o Demonstrated skills in interacting productively with customers.

o Exceptional troubleshooting and problem resolution skills.

o Strong verbal communication skills and proven ability to effectively

train others.

o Proficiency in Windows, Macintosh, and AS400 operating systems, as

well as Microsoft Office programs

PROFESSIONAL EXPERIENCE

Fan Group inc. (Flaktwoods / Garden City Fan), Niles MI

04/2008-

03/2010

Industrial fan manufacturer 269-***-****

CAD Designer / Drafter

o Designed and created components for industrial fans using 3D computer

software such as AutoCAD, Inventor, and SolidWorks.

o Made 3D models of parts and assemblies.

o Created and revised prints.

o Created and maintained delivery lists, and revision lists of prints.

o Worked closely with Engineers and Project Managers on fan designs.

o Created print & part templates when the company transitioned to

SolidWorks.

ATWOOD MOBILE PRODUCTS, Elkhart, IN 09/2005-

11/2007

Recreational vehicle appliance manufacturer. 800-***-****

Technical Support / Customer Service/ Parts Department

o Provided customer service to dealers as well as retail customers.

o Offered technical support to dealers and retail customers for

appliances (furnace, water heater, stove, leveling systems, hardware).

o Researched and placed orders for replacement parts.

o Issued Return Good Numbers for defective parts.

GEORGIE BOY MANUFACTURING, Edwardsburg, MI

04/2002-07/2005

Recreational vehicle manufacturer. 800-***-****

Customer Service/Warranty Claims Administrator / Technical Support

o Provided customer service to dealers as well as retail customers.

o Reviewed, approved or adjusted warranty claims according to flat rate

repair codes or per prior agreements with dealers and other repair

facilities.

o Offered technical support to dealers and retail customers for all

current and past motor home systems.

o Set appointments for customers and scheduled repair times for the

Edwardsburg service center.

PINLOCK TOOL & DIE, Buchanan, MI 08/1997-

04/2002

Tool and die shop, small machine shop. 269-***-****

Machinist / Foreman

o Assisted in the management of our family's machine shop operations.

o Served as the primary operator of the manual machines to build

fixtures and tooling when needed.

o Operated and programmed CNC lathes and mills, as well as manually

operated lathes, mills, drill press, and surface grinders.

o Used precision measuring equipment to insure parts were made to the

close tolerances required by customers.

o Scheduled and maintained records of time spent on customer orders.

o Trained fellow employees in proper machine use and safety procedures.

DEXTER AXLE, Elkhart, IN 04/1996-

08/1997

Manufacturer of running gear for the trailer and recreational vehicle

industry.

Quality Control Inspector

o Met individually with each production worker to ensure the established

quality standards were being achieved.

o Performed continual checks of the production employees' work, measured

and inspected incoming parts, prepared defective parts for return,

received customer returned parts, and documented the history of all

quality control actions.

TCI CABLE, Mishawaka, IN 01/1995-04/1996

Cable television service provider

Customer Service and Sales Representative

o Processed customer orders, set service call appointments, printed next

days work orders, posted payments and adjustments to customers'

accounts.

o Handled customer complaints and resolved all service problems to the

customers' complete satisfaction.

o Explained and sold cable services to customers.

o Earned "Top Salesman of the Month" for February 1996.

PINLOCK TOOL & DIE, Buchanan, MI 01/1990-

01/1995

Tool and die shop, small machine shop. 269-***-****

Machinist

MILITARY

UNITED STATES AIR FORCE 1982-

1990

Earned the rank of E-5, Staff Sergeant.

o Served as a supervisor in the Aircraft Fuel Systems Repair Shop for

the last four years of military service.

o Repaired fuel leaks, replaced defective components, and trained new

personnel.

o Performed complete inspection of repaired aircraft and determined

whether it should return to flyable status.

o Performed dispatch duties in the maintenance squadron, directing

workers and coordinating operations between different maintenance

units.

o Completed a three-year tour of duty in Germany.

EDUCATION

Dasi-Solutions Training

SolidWorks Essentials December 2008

SolidWorks Drawings January 2009

SolidWorks Sheet Metal 2009

SolidWorks Advanced Assemblies 2009

SOUTHWESTERN MICHIGAN COLLEGE, Dowagiac, MI.

Certificate, Computer Aided Design and Drafting, April 2008.

Coursework included AutoCAD, Mechanical Desktop, and Autodesk Inventor.

SOUTHWESTERN MICHIGAN COLLEGE, Dowagiac, MI.

Associate Degree, General Studies, April 2000. Graduated with Honors.

Consistently achieved Honor Roll and Deans List.

SIGNAL LEARNING CENTER, Elkhart, IN, 1997.

Earned Certificate of Completion for the following:

Beginning and Intermediate Windows.

Beginning and Intermediate Word 5.0.

Beginning and Intermediate Excel.

Beginning and Intermediate Access.

BUCHANAN HIGH SCHOOL, Buchanan, MI.

Graduated 1980. Major: Machine Trade. Excellent references available

upon request

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