Jessica M. Lindstrum

**** ***** ****** *****, ***.#3

Shorewood, WI 53211

abir6z@r.postjobfree.com

414-***-****

OBJECTIVE: A full-time mortgage loan officer position

EDUCATION:

University of Wisconsin-Milwaukee: 2004-2006

Real Estate License: 2008

EXPERIENCE:

Chase Bank, Milwaukee

Loss Mitigation Underwriter

December 2009-present

. Approve and decline customers for mortgage modifications

. Answer incoming calls and dial outbound calls

. A top producer on the team since May 2009

. Assist with priority projects

. Receive positive feedback on performance from my supervisor and

customers

. Call quality has been over 90%

. Loan approval quality has been over 90%

. Achieved over 100% of the production goal since May 2009

. Have experience in handling the following: escalations,

foreclosures, and bankruptcies

. None of my phone calls from customers have ever been escalated

to my supervisor

Chase Bank, Milwaukee

Loss Mitigation Negotiator

May 2009-November 2009

. Answered incoming calls

. Set customers up on Making Homes Affordable trial period plans

. Gather documents from customers for modification reviews

Kohl's Department Store, Grafton

Seasonal Employee-Cashier

October 2008-January 2009

. Assisted customers with purchases

. Balanced cash registers

Mortgage Guaranty Insurance Corporation, Milwaukee

Real Estate Valuations Support Specialist

March 2007-April 2008

. Negotiated fees

. Assisted real estate agents with our website

. Relayed information accurately and effectively

. Assigned broker price opinions

. Evaluated real estate agents to ensure work was done promptly

Mortgage Guaranty Insurance Corporation, Milwaukee

Marketing Intern

June 2006-September 2006

. Practiced editing company information under management

supervision

. Wrote articles for the MGIC 2006 summer magazine

. Learned marketing procedures

Mortgage Guaranty Insurance Corporation, Milwaukee

Secretary

May 2005-March 2007

. Primary role was to make sure all departmental tax

responsibilities were completed

. Compiled and updated Excel spreadsheets

. Created check requests and labels

. Recorded files that were sent to storage

. Completed W-9 request forms

. Processed check requests for fees and assessments

. Answered the phone, transferred calls, and took messages

. Scanned files and created labels

. Notarized documents

. Ordered supplies online and over the phone

. Kept the tax calendar up to date

. Completed the 2006 Mortgage Assurance premium tax returns

. Performed other miscellaneous tasks

AB Data, Milwaukee

Production Assistant

October 2004-May 2005

. Calculated total postage and remaining postage on purchase

orders

. Identified finished jobs mailed to targeted customers

. Compiled Excel spreadsheets

. Requested inventory counts from letter shops for account

executives

. Filed numerically or alphabetically invoices, mail, and purchase

orders

. Organized client samples according to mail date

. Created labels, check requests, and shipping orders

. Reviewed and distributed samples that were mailed to customers

. Confirmed prices and quantities shipped to match order

requirements

Strong Investments, Menomonee Falls

Administrative Assistant

August 2003-June 2004

. Assisted in organizing client mailings

. Filed paid account sheets, stock and bond profile sheets, and

legal packets

. Performed tasks in the sales, marketing, and operations

departments

.

Kummer's In Bloom, Milwaukee

Sales Floor Representative

April 2002-October 2004

. Accepted payments for merchandise

. Assisted customers in their purchases of floral arrangements and

gift items

. Entered sales and customer information into the computer

. Wrapped floral arrangements into attractive designs

. Created store displays, dish gardens, corsages, and other floral

mixes

. Answered the phone

COMPUTER SKILLS:

. Microsoft Office (Excel, Word, Outlook, Access, and Power Point)

. Lotus Notes, WordPerfect, RE, KO, MSP, Early Resolution,

Fortracs, DRI, Vendorscape, Collections Workbench and Lenderlive

. Keyboarding Skills: 70 wpm

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