Medical Customer Service

Sheila M. Asie

**** ****** *** **** 202-***-****

Charlotte, NC 28210

**********@*****.***

Summary of Qualifications

Detail oriented, fast learner, easy to train, organized, people

person, works well independently as well as part of a team. Proven

leadership qualities. Can motivate and supervise. Strong problem

solving and typing capabilities.

Experience

Oct. 2009-Jan. 2010 The Coding Source South

Carolina Region

Medical Records Technician

. Scanned medical records into Simpleindex

. Uploaded medical records to Filebound

. Organized medical records

. Assisted Administrators and Business Managers

. Computed and uploaded timesheets into Tenrox

. Worked with Filebound, Arc, Tenrox and Simpleindex software

. Multi-tasked and effectively met deadlines

. Implemented HIPPA polices at all times

. Worked Independetly

. Attended phone as well as on-line meetings

. Travels 100% of the time to different doctors' offices

Jan. 2009-Oct. 2009 ZLB Plasma Center

N. Charleston, SC

Medical Receptionist Technician

. Scheduled and Registered Qualified Plasma Donors

. Took vital signs (blood pressure, pulse and temperature)

. Finger Stick ( centrifuged capillary tube, checked total protein as

well as iron) and asked health related questions

. Educated donors on policies and procedures of the plasma center

. Answered phones and managed files

. Gave donors directions to the plasma center

. Kept the reception area clean (wiped down equipment, cleaned the

counter tops, windows and walls

. Encouraged donors and co-workers

. Took OSHA,HIPPA, and other certification tests

. Was the Community Representative for the center

. Coordinated fund raisers (After hours job)

Aug. 2008-Dec. 2008 Scienceuticals

Summerville, SC

Purchasing Manger

. Purchased large quantities or raw materials

. Met with Suppliers/ Label company reps

. Created Formulas for Batch Sheets

. Calculated Batch Size, Budgeted Cost and Actual Cost Spent

. Filed records of Customer products produced and the suppliers used

. Ordered Components and labels

. Opened Credit Accounts for the company

. Faxed copy of checks to companies

. Mailed checks out

. Paid company bills on-line

. Answered phones

. Answered payment questions companies had

. Assisted Lab Techs, Warehouse Manager and Chemists

. Encouraged co-workers

Oct. 2006-Jan. 2008 Labcorp

Charleston, SC

Specimen Accessioner

. Prepared Laboratory specimens for designated departments/locations

prior to laboratory analysis and testing

. Staged specimens, use centrifuge to spin blood down, separate serum,

and blood smears

. Divided samples for different departments

. Prepared excess specimen samples for storage

. Prepared specimens for STATS

. Resolved and documented problem specimens

. Answered phones and filed requisitions

. Assisted Medical Technologist and Customer Service Reps

. Worked with SIS software

. Closed down lab at night and Saturdays

. Got lunch for staff members

. Over saw front desk during phlebotomist lunch

. Trained co-workers

Sept. 2005-May 2006 Brooks Health Center

Orangeburg, SC

Medical Health Administrative Assistant (work study)

. Assisted Red Cross with Blood and Bone Marrow Donors

. Educated donors on the benefits of donating

. Passed out donor snacks

. Encouraged students during their donations

. Helped Red Cross employees pack up their equipment

. Coordinated AIDS Awareness Day Program and Sexual Awareness Program

. Made educational games dealing with HIV/AIDS and Sexually transmitted

diseases

. Held financial meeting with DHEC and other health organizations

. Asked other campus organizations for donations to help support the

program

. Allotted money for prize expenses

. Assigned Students jobs

. Organized/Made programs

. Answered phones

. Assisted students that came to the clinic

. Filed medical records

. Computed old medical records

. Transported information to campus police and financial aid office

. Signed for mail and packages

. Ordered materials

Aug. 2002-May 2005

Student Assistant (Education Technology Services)

. Assisted students in the computer lab and testing lab

. Answered phones

. Typed letters, memos and sent out e-mails

. Filed educational paperwork

. Transport educational material

. Researched educational grant information

. Organized and put together educational packets

. Gave ideas on change implementation for work-study students

Add. Skills: Type 40 wpm, Knowledge of Laboratory equipment, Knowledge of

Office equipment, Knowledge of NetSuite, Outlook, WordPerfect, Microsoft

Word, PowerPoint, Excel and Internet Explorer

Education

South Carolina State University Orangeburg, SC

. Bachelors of Science Degree (Biology/Chemistry)

Howard University Washington, DC

. Summer Enrichment Program

. Classes Taken: Medical Terminology, Organic Chemistry, Research (wrote

Proposal), Calculus, Biochemistry and English

Howard University Washington,

DC

. Summer Enrichment Program

. HIPPA Certified

. Shadowed Dr. Dallas an Obstetric Gynecologist (2nd yr. Intern)

. Helped prepare doctors for Cesarean

. Observed Cesarean

Volunteer

Work Helped Red Cross recruit college students donate blood or bone

marrow, Meals-On-Wheels, Walk for your Health, Cystic Fibrosis Walk and HIV

Testing

Interest Computers, Shopping, and Spending time with my family and

friends

Organizations: College of Health Administrators, American Association of

Healthcare Management, National Medical Association, Health Professional

Society (Queen 2004-2005), SGA

Contact this candidate