Customer Service High School

Shacari Smith

**** ******** *****

Orlando, FL **808

321-***-****(cell)

abir5w@r.postjobfree.com

OBJECTIVE:

I am searching for a company that will utilize all of my talents as a

receptionist and office assistance. The position I seek will afford me the

opportunity to use my communication and customer service skills. Also, that

will provide an opportunity for growth, development, and encourages self-

improvement within the company.

EDUCATION:

. High School Diploma Dr. Philips School, Orlando

Galliano CAREER ACADEMY FOR PHARMACY

TECHNICIAN, anticipated graduation date is 12/2009

Dial America Telemarketing of Florida October 2007 -February 2008

Part time Sale Representative

. Call to offer promotions to existing customers

. Providing great customer service

. Closing Sales

Extended Stay America of Florida May2007-August-2007

Guest Service Rep

. Checking guest in/out

. Balancing house revenue

. Cashier

. Booked reservation's

. Compile and check daily record sheets, guest accounts, receipts and

vouchers using computerized or manual systems

. Provided good service to customers who waited in queue.

. Operator

Crown Plaza Universal of Florida August 2006- Febuary-2007

Night Auditor

. Checking guest in/out

. Balancing house revenue

. Cashier

. Operator

. Booked reservation's

. Trained new recruiters for special night duties.

. Handled the night duties by giving duties to all workers

. Received all morning calls

. Provided good service to customers who waited in queue.

. Carried out all customer related works lock checking customer's door

lock and checking security.

RAMADA INN of Florida June

Front Desk/ Night Auditor

. Maintain an inventory of vacancies, reservations and room assignments

. Register arriving guests and assign rooms

. Answer enquiries regarding hotel services and registration by letter,

by telephone and in person, provide information about services

available in the community and respond to guests' complaints

. Compile and check daily record sheets, guest accounts, receipts and

vouchers using computerized or manual systems

COMPUTER SKILLS:

Familiar with PC, experience in as follows: Microsoft Works, WordPerfect,

PowerPoint and Excel, Multi- tasking, GroupWise

Type 30 WPM

REFERENCES:

Available upon request.

Contact this candidate