Customer Service Manager
Resume:
Coretta Kirk
Garland, NC *****
******@***********.***
Objective: I am seeking a position with a strong and growing company that
will allow me to enhance my customer service skills. I am a fast
learner and a great team worker, and with my current experience,
I know I would be a great asset to this company.
Experience: US Census Bureau Fayetteville, NC 28311
Crew Leader Assistant April 27, 2010 to June 9, 2010
. Locate addresses on census maps.
. Visit with citizens and interview for information needed to complete
the census questionnaire.
. Complete binders according to housing status.
. Meet daily with crew leader to look over and turn in work.
Smithfield Packing Clinton, NC 28328
Production Worker Aug 13, 2009 to Jan 21, 2009
. Worked on a production line.
. Performed a variety of duties to include: cutting neck bones; trimming
neck bones; sorting trimmed meat; packing picnic hams; clearing
production line of sliced meat.
First Citizens Bank Clinton, NC 28328
Teller November 1, 2007 to August 12, 2009
. Received and disbursed money, and kept records of money and negotiable
instruments involved in financial transactions.
. Received checks and cash for deposits, verified amounts and examined
checks for endorsements.
. Cashed checks after verification of signatures and customer balances.
. Entered customers' transactions into computer and issued
computer-generated receipts.
. Placed holds on accounts for uncollected funds.
. Balanced currency, coin and checks in cash drawer at end of shift,
using calculator.
. Compared totaled amounts with data displayed on computer screen.
. Explained, promoted, and sold products and services, such as
traveler's check, savings bonds, money orders, cashiers checks,
and new accounts.
. Removed deposits from night depository using dual-control.
. Successfully handled customer discrepancies.
. Accepted consumer loan and visa card payments.
Jackson Hewitt Tax Service Clinton, NC 28328
Tax Preparer January 2009 to April 2009
. Prepared income tax return forms for individuals and small
businesses.
. Reviewed financial records, such as prior tax return forms, income
statements and documentation of expenditures to determine forms needed
to prepare return.
. Interviewed client to obtain additional information on taxable income
and deductible expenses and allowances.
Dollar General Clinton, NC 28328
Assistant Manager March 2006 to October 2007
. Hired, trained and managed 15 employees and achieved
significant improvements in their productivity.
. Issued written and oral instructions.
. Was instrumental in producing record store sales.
. Assigned duties and examined work for exactness, neatness and
conformance to policies and procedures.
. Prepared store reports to send to the district manager.
. Adjusted errors and complaints.
. Kept time and personnel records and oversaw preparation of
payrolls.
. Successfully handled customer and employee discrepancies.
Education: Clinton High School Clinton, NC 28328
High School Diploma 2004
UNC at Greensboro Greensboro, NC
None 2004
Sampson Community College Clinton, NC 28328
None 2003-2006
Fayetteville Technical Fayetteville, NC 28303
Community College Current
References: Available upon request
Contact this candidate