Customer Service Project

Shari L. Crawford-Jones

**** *. ******** **., ****** Arrow, OK 74011

________Email: *****.********@***.***, Ph. 918-760-2034________

Employment Objective

To obtain a challenging position involving project coordination and

management that will allow me to utilize my problem-solving and

coordination skills to benefit the organization.

Summary of Qualifications

. Strong communication, time management, technical, and problem-

solving skills

. Excellent customer service skills and attention to details

. Highly effective and strong team player to meet goals and

objectives

. Strong computer skills, with proficiency in Windows 98, 2000,

NT, XP, Word, Excel, and Outlook. Familiar with Access,

MAS200, JD Edwards; knowledgeable of computer hardware,

printing equipment, networking and wiring for data and telecom

. Proficient in budgeting, accounting concepts, scheduling,

purchasing, negotiating, project management, and inventory

control

Education

Tulsa Community College, Tulsa OK Global Knowledge,

Dallas TX

Managerial Accounting, GPA 3.5 Understanding

Networking Fundamentals

Intro to Computer Programming, GPA 3.9 Certificate of

Achievement

Various Legal Assistant classes, GPA 3.0/3.5

Tulsa Technology Center, Tulsa OK

Basic Requirement classes, GPA 3.5

Medical Assistant/Phlebotomy

Various seminars and classes related to project management (e.g.: MS

Project, team building, communication skills, etc.)

Work History

Apr 2010-Current American Red Cross

Tulsa, OK

Phlebotomist/Collections Tech

Register blood donors into computer system, ensuring HIPPA privacy

laws are maintained, perform donor health histories with physical

exam to include: weight, temperature, pulse, blood pressure,

hemoglobin level check, and arm inspection. Perform collection of

whole blood products and test tubes while following all company

standard operating procedures, state rules and FDA guidelines.

Supervisor: Otis Moseley Salary: $10.95 per

hour

Feb 2004 - Oct 2008 Dollar Thrifty Automotive Group

Tulsa, OK

Coordinator, Construction Projects

September 2006-October 2008

Retained most of the duties of the Data Network Coordinator and

performed the following additional duties: Worked closely with

Senior Construction managers to coordinate activities, purchasing,

problem resolution, scheduling, vendor management, and various other

duties as required to maintain project schedules and due dates.

Obtained quotes from contractors and kiosk manufacturers for future

projects, processed and approved vendor invoices. Attended airport

meetings related to new Rental Car facilities in construction or

plans for future facilities in a technical capacity to determine

data and telecom wiring requirements.

Supervisor: Mark Robertson Salary: $45,500 per year

Hardware/WAN Coordinator, Data Network

August 2005-September 2006

Worked with city managers, area managers, network engineers, and the

Properties & Concessions department to determine construction and

wiring requirements for network and computer equipment to open new

locations and acquisitions. Worked with approved wiring vendors,

installation companies, and airport authorities, where required, to

coordinate installations. Ordered all network equipment and wiring

needs for new locations. Expedited and tracked all equipment to

ensure it was on site for installation when required. Reviewed and

approved vendor invoices for payment. Work with Financial

Administration and Corporate Ops to track assets and project costs.

Performed various other duties as assigned by my supervisor.

I was promoted to Coordinator of Construction Projects in September

2006.

Supervisor: Scott Jacofsky Salary: $42K per year

Technical Coordinator/Accounting Coordinator, Financial

Administration Feb. 2004-August 2005

I was responsible for processing hardware and software requests,

monitoring and ensuring hardware and software license compliance,

processing returns and exchanges to vendors, receiving, asset

tagging and deploying hardware equipment, responding to end user

inquiries, setting up acquisition folders, pulling equipment from

inventory for new locations, training and providing guidance to

staff assistant, processing invoices, working with vendors, accounts

payable, and purchasing on any billing issues, worked with corporate

operations to close out approved AR's and acquisitions, worked with

the networking group to insure all equipment arrives at locations on

time

I took a promotion to Hardware/WAN Coordinator position in August

2005 in the Data Network department.

Supervisor: Dana Mitchell Salary: $33k per year

Apr. 2001 - Feb. 2004 Electronic Label Technologies,

Inc. Broken Arrow, OK

Project Analyst/Project Leader

I was responsible for the coordination of ELT's software product

line demonstrations, setup and maintenance of customer demonstration

and project files, collection and maintenance of software project

hours and expense reports from project team members, invoicing and

reconciliation of project related billing issues with customers,

ensuring project related issues and change orders/requests are

prioritized and completed, and creation and maintenance of project

task lists and scheduling of project personnel, obtaining approval

for statements of work and project change requests, tracking the

progress and time spent by project members, packaging software

products, and helping team members resolve issues and concerns.

Supervisor: Dan DeMellier Salary: $27K per year

Feb. 1998 - Apr. 2001 James C. King, Atty.

Broken Arrow, OK

Secretary/Legal Assistant

Prepared legal documents, updated law library, handled financial

affairs, performed light research, prepared annual accountings for

guardianships, Oklahoma Estate Tax forms, inventories for Probates,

wills, real estate abstract opinions, and various other

administrative duties.

Supervisor: James C. King Salary: $12.00 per hour

Sept. 1994 - Dec. 1994 Hamilton Hall-Mark Electronics

Tulsa, OK

Inside Sales Associate

Major Account management including quotations, receiving orders,

scheduling shipments, order entry, customer service functions and

expediting shipments.

Supervisor: Zee DePree Salary: $32K per year plus

commission

Jun. 1993 - Aug. 1994 Baldwin Piano and Organ Co.

Fayetteville, AR

Purchasing Agent

Worked with major distributors to order electronic components,

assembled weekly variance reports, scheduled and expedited shipments

and performed order entry duties.

Supervisor: Jeff Plumlee Salary: $28-30K per year

Professional References Personal References

Mark Robertson, Tulsa, Ok 918-***-**** Laurie Brobst,

Tulsa, OK 918-***-****

John Garrett, Broken Arrow, OK 918-***-**** Shelly Martin,

Tulsa, OK 918-***-****

Tom Richardson, Tulsa, OK 918-***-**** Stacy Layton,

Broken Arrow, OK 918-***-****

Dan DeMellier, Tulsa, OK 918-***-****

Dana Mitchell, Tulsa, OK 918-***-****

Contact this candidate