Medical Customer Service

Christy Hall

***********@*****.***

Current Address: Permanent Address:

**** ********** **. **** ********** Dr.

Apt. E7 Apt. E7

Huntsville, AL 35806 Huntsville, AL 35806

Tel: 256-***-****

Education:

Lee High School (Diploma) Graduate May, 2000

Virginia College at Huntsville, AL (Diploma/Certification) Graduate May,

2005

Major: Medical Billing & Coding: Medical Reimbursement

Objective:

To acquire a position in a medical setting that will combine my customer service experience

w ith my office training for professional growth within the company.

Qualifications

• Knowledge of insurance guidelines including Medicare, Medicaid, BC/BS, and

commercial carriers

• Ability to classify the various coding and billing information into a useful

compendium that will avoid claim rejections and utilize codes in the practical

medical reimbursement process

• Skilled in appropriate distribution of reimbursement from multiple insurance

carriers

• Specialized training in computer technology in a health care environment; including:

p rocess patient service charges and payments to balance accounts, submit insurance

claims (HCFA 1500/UB92), insurance verification, appointment scheduling, enter

patient demographics

• Compiling and recording of medical charts, reports, and correspondence

• Operate office equipment, including: computer terminal (data entry ability to key 50

wpm), multi- line telephone system, fax, scanner, and copy machine

• Full knowledge of various body systems and corresponding medical terminology

• Understanding the importance of confidentiality when dealing with medical records

(HIPPA)

Technical

Specialized training and experience in the following:

• Medical systems: Live Copath and Host Access; Microsoft Word, Excel, Spreadsheets

• CPT Medical Coding I

• ICD-9 Medical coding II

• HCPCS/CPT Medical Coding III

• Medical Manager 9.20

Experience:

Pathology Associates, PC Billing Clerk/Specimen Processor June, 2006-July,

2010

HealthSouth Rehabilitation Billing and Collections Clerk January, 2006-April,

2006

S. Parkway Medical Clinic Front Office/Billing Clerk January, 2005-May, 2006

References and Salary available upon request

Contact this candidate