William Michael Hendrickson

*** ***** **** *********, ******, Tennessee 37167

615-***-**** / abir4s@r.postjobfree.com

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PROFESSIONAL EXPERIENCE

Office Manager, The L&L Company, Nashville, TN July 2004-Aug 2008 & Aug 2010-Present

Responsible for coordinating with various builders and customers regarding flooring product orders;

delegated responsibilities to subordinates; shipping/receiving products to/from warehouse; coordinated

with various logistics companies, LTL carriers, etc.; product inspection; project preparation; warehouse

operation; equipment maintenance; inventory control; bill processing; and bookkeeping. Trained

warehouse employees, and also conducted performance reviews.

Load/Dispatch Supervisor, United Road Services, GM Plant, Spring Hill, TN Aug 2008-Dec 2009

Conducted audits on car-hauler tractor trailers; supervised between 20-30 drivers during loading;

corrected loading errors and control damages to units; ensured each truck complies with GM standards

(correct height, proper air in tires, enough clearance, etc.); evaluated all incoming/outgoing trucks to/from

facility; reported to Terminal Manager with any problems, concerns, or any new innovative ideas that

would save terminal costs; and weekly vehicle report meetings with GM safety employees. Shared

dispatch responsibilities and TDOT regulations. Conducted performance reviews of the driver force.

Presented damage control ideas at company meetings.

International Shipment Agent, United Parcel Service, Nashville, TN 2004-2006 (Part Time)

Responsible for processing international, domestic, and HazMat shipments; HazMat qualified; data entry;

document imaging; pickup requests; air freight rate requests; shipment tracking; and dispatching

responsibilities. Import/export customs paperwork.

Credit Service Representative, Ford Credit, Franklin, TN 2000-2004

Assisted customers with various inquiries regarding financed accounts; due date changes; research /

correct misapplied payments; and processed payment histories.

Specialist Team Leader, U.S. Army, Fort Campbell, KY 1996-1999

M-60 Machine Gun crew leader, drill and navigation; Expert Rifleman Badge, Good Conduct, and

Deployment Ribbon awards.

EDUCATION / OTHER TRAINING

B.S. Business Communication

A.S. Business Math/Logistic Technology, Nashville State Community College

Proficient with MS Word, Excel, PowerPoint and Outlook

AS400

Forklift Certified

Hazmat qualified 2004-2006

HOBBIES / INTERESTS

Reading, whitewater rafting, canoeing, bicycle riding; avid fan of college football; history buff.

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