Customer Service Sales

*** *. ******** **. #*, Greenwood, IN ***** 317-***-**** abir4f@r.postjobfree.com

Jeff Willoughby

Customer Care or Administrative Assistance

Objective

****-******* ***** ************* ******sity Carmel, IN

Exper ie nc

e

Assistant Di recto r of Admissions – Online Division

Contact prospective students who have expressed interest in continuing their

education.

Conduct Interviews and perform online classroom tours to help determine

degree path and career focus.

Assist in the enrollment process & provide support to newly-starting students.

Maintain contact with students throughout their college career to assure continued

success.

2009-2010 Express Employment Indianapolis, IN

Professionals

Administ ra t i ve Assistance and Customer Service on

Assignment

Assigned to Pekin Insurance Claims office as Administrative Assistant and Front

Desk Reception

Assigned to the Muscular Dystrophy Association as Customer Service and

Volunteer Recruitment

Assigned to First Internet Bank as Accounts Receivable/Collections agent for

Loans Department

02/2009-07/2009 Med-1 Solutions LLC Indianapolis, IN

Medical Collector

Made outbound calls to debtors to establish payment arrangements

Processed and posted payments to delinquent hospital accounts

Escalated defaulted accounts to on-staff legal team

01/2008-05/2008 ITT Technical Institute Indianapolis, IN

E ducational Recrui te r

Interviewed prospective students to help determine career path and degree

focus.

Conducted information sessions, school tours, and open house events.

Assisted students with admissions, testing, financial aid, and orientation.

Provided assistance with Reception and Front Desk Duties on a rotation.

05-2007-12/2007 General Revenue Corporation

611 N. Meridian St. #8, Greenwood, IN 46143 317-***-**** abir4f@r.postjobfree.com

Jeff Willoughby

Customer Care or Administrative Assistance

Objective

Indianapolis, IN

Student Loan Collector

Placed outbound calls to defaulted debtors to establish payment

arrangements

Skip-traced accounts for updated contact information

Recommended certain accounts for Administrative Wage Garnishment

06/2005-09/2006 Electrolux Major Appliances

Augusta, GA

Customer Service – Extended Service Agreements

Sold, maintained, and updated extended warranties

Provided general customer service, technical support, and dispute

resolution.

Placed outbound calls to delinquent account holders to establish payment

arrangements

07/2002-06/2005 Knology of Augusta

Augusta, GA

Sales & Service Supervisor

Coached and developed a team of up to 36 agents in call handling,

product knowledge, procedure, and sales technique.

Placed outbound calls to delinquent account holders to establish payment

arrangements

Processed daily performance reports, weekly incentive reports, payroll,

and schedule reports to maintain workforce management for the sales

department.

Resolved any escalated issues.

10/2000-07/2001 SITEL Corporation

Augusta, GA

Executive Customer Care – Hughes Network Systems

Answered inbound calls and resolved escalated issues

Researched and resolved any billing disputes

Performed intermediate troubleshooting for satellite internet service.

611 N. Meridian St. #8, Greenwood, IN 46143 317-***-**** abir4f@r.postjobfree.com

Jeff Willoughby

Customer Care or Administrative Assistance

Objective

01/1999-01/2000 The Four Sisters House

Augusta, GA

Owner/Operator

Responsible for daily operation, customer service, sales, and staff support

Maintained payroll and personnel records for a staff of 5 part time retail

sales reps

Handled bookkeeping and maintained vendor distribution accounts.

Organized local events for non-profit organizations

09/2010 Salem International University Salem, WV

Educa tion

Business Administ r a t ion

Currently enrolled and pursuing Associate’s Degree through Salem’s Online

Campus, with the intent to pursue Bachelor’s Degree upon completion of

Associate’s Degree.

Anticipated Graduation date: 2012

04/1995-06/1998 Evans High School

Evans, GA

College Preparatory Diploma with Distinction

Graduated in top 25th percentile

References References are available on request.

Contact this candidate