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Customer Service Administrative Assistant

Location:
Johnstown, CO, 80534
Posted:
October 20, 2010

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Resume:

JAIME L. OSTERLUND

970-***-****

**** ********* ****, *********, ** 80534

abir40@r.postjobfree.com

EDUCATION___________________________________________________________________

_____

Colorado State University, Fort Collins, CO

May 2005

Bachelor of Science, Psychology

Front Range Community College, Fort Collins, CO

December 2008

Paralegal Certification

INTERNSHIPS_________________________________________________________________

______

Paralegal Intern

State Public Defender's Office, Fort Collins, CO

June 2008-July 2008

. Assisted investigative team and attorneys with individual cases

. Assisted office with transcription of audio recordings

. Performed investigative work and court filing procedures

. Supervised clients during review of discovery information

. Gathered information from witnesses alongside appointed investigators

Human Resource Intern

The Coloradoan, Fort Collins, CO May

2004-August 2004

. Facilitated "Fish" training program for new and current employees

. "Fish" is a training tool designed to boost morale by making the

work place fun and enjoyable

. Conducted phone and in-person interviews

. Composed orientation and training packets

. Assisted with an I-9 audit

Young Women of the West Intern

Denise A. Bretting, P.C., Loveland, CO

March 2000-June 2000

. Acquired knowledge of practicing law for Probate and Estate planning

Young Women of the West Intern

Dianne Petersen, Partners in Resolution, Loveland, CO

March 2000-June 2000

. Acquired knowledge of practicing law for child mediation services

EMPLOYMENT

HISTORY___________________________________________________________

Lead Diagram Clerk & Ad Dispatcher

The Coloradoan, Fort Collins, CO

October 2006-Present

. Maintain page design of the daily newspaper as well as special

publications by placing advertisements and meeting budget requirements

. Assist in Custom Publishing editorial page design and layout

. Perform all training of new employees to the Advertising Operations

Department

. Work closely with business clients to ensure quality of advertising

. Assist business clients with e-tear sheets, an innovative electronic

version of our newspaper

Ad Dispatcher & Proof Runner

The Coloradoan, Fort Collins, CO October 2005-

October 2006

. Worked closely with business clients to proof advertisements

. Delivered daily tear-sheets and inserts to local businesses

. Handled departmental customer service information

. Assisted accounting department with monthly billing by providing copies

of advertisements along with an invoice

Administrative Assistant

KAT Cleaning, Berthoud, CO July 2000-

January 2004

. Assisted company with incoming phone calls and inquiries

. Assisted with appointments and cleaning of buildings and/or residential

properties

Input Typist

The Coloradoan, Fort Collins, CO September

2001-February 2002

. Proof read all input for advertisements set for print

. Input all text for company designed advertisements

VOLUNTEER___________________________________________________________________

____

Court Appointed Special Advocate (CASA), Larimer County, CO

QUALIFICATIONS______________________________________________________________

____

. Proficient in Microsoft Office Suite programs with a typesetting speed of

80 wpm

. Excellent communication and customer service skills

. Effective with time management, attention to detail and problem solving



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