Assistant Software

STEPHANIE HOLMES

**** ** **** ********, ** ****7 Phone (409)489 - 3697

E-mail: *********@*****.***

Professional Profile

Quality and results oriented technical professional with background in

planning, implementing and supporting software and/or hardware technologies

within an academic setting. Proven track record providing system technical

support, managing installations and testing of software fixes and updates

on all computer equipment including peripherals. Experienced in overseeing

a wide variety of support and administrative services necessary for day-to-

day business and office continuity.

Educational Background

2010 Community Development Prairie View A&M

University

MCD Prairie View, TX

2008 Computer Engineering Prairie

View A&M University

B. S. CET Prairie View,

TX

Technical Proficiencies

Windows 2000/XP/Vista, MAC OS, VMware Fusion, VMware ESX, Altiris, Polycom

MGC 100, Active Directory, Polycom VS 4000, Polycom VS 8000, Microsoft

Forefront client security, Windows 7, Windows server 2003, Windows server

2008, Polycom CMA Desktop client, Symantec Antivirus 10.2, Snow Leopard,

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), Adobe

Photoshop, Captivate, Canon iPF8000S

Professional Experience

2008 - 2010 Graduate Assistant - Help Desk Technician

Prairie View A&M University

2006 - 2008 Undergraduate Student Assistant

Prairie View, TX

. Responsible for building, repairing and maintaining one-hundred twenty

(120) computers in four (4) special purpose laboratories; responsible for

installing and testing new technology products and improvements to lab

systems

. Train and educate faculty, staff, and students in using distance learning

lab/classroom resources including computer hardware, software, projectors,

and classroom cameras

. Train and educate undergraduate student workers on university policies

and procedures; assist with training on basic troubleshooting and pc

maintenance

. Provide helpdesk assistance for distance learning, WebCT, and other

common software/hardware problems

. Served as point of contact in educating/assisting faculty and staff with

the process of logon on and retrieval of files from the network server

. Manage student printing privileges; Perform disaster recovery and low

level formatting

. Assisted technology instructors/trainers with the creation of animated

tutorials and help documentation

. Coordinate schedules to ensure full coverage for scheduled distance

learning activities and projects

. Team-teach computer building workshops using videoconference technology

. Coordinate scheduling and connections via the Trans Texas

Videoconference Network to ensure successful delivery of classroom

instruction between the main campus and remote locations

Volunteer Experience

GIS Teacher Assistant - Dr. B. Bakamanume (PVAMU) 2009 - 2010

Council of Student Organizations (PVAMU) 2008

Panther Land Day (PVAMU) February 2007 - 2008

**Available for Relocation**

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