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Manager Quality Assurance

Location:
Cedar Creek, TX, 78612
Posted:
October 20, 2010

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Resume:

Josee Mathews

P.O. Box ***

Cedar Creek, TX *****

512-***-**** (home)

512-***-**** (cell)

Objective:

To obtain a challenging position in a progressive company where my

experience, high motivation and leadership abilities can make a strong

contribution to a company for mutual growth.

Summary of

Qualifications:

. Proven ability to learn and adapt to any company goal or

challenge

. Great communication skills with internal and external

customers

. Able to work with minimal to no supervision

. Intermediate computer knowledge

. Worked with National Breakfast and Lunch program

Professional

Experience:

Sodexo Corporation

HR Division

1320 Greenway Drive

Suite 400

Irving, Tx. 75038

September 2009 to Present

Seton Shoal Creek Hospital

Austin, Texas

ES Operations Manager:

. Responsible for quality assurance inspections, staff training,

scheduling, purchasing supplies, patient/customer satisfaction and

safety audits. Maintain good public relations through direct contact

with client on a daily basis.

. Responsible for managing the shift utilizing the hospital policies and

procedures and Sodexo standards in office cleaning, floor care and

infection control procedures.

. Responsible for inspection of facility on a daily basis and generating

detailed projects as needed.

. Responsible for EOM financial variance reports.

. Responsible for monthly safety audits, quarterly Gold Checks and

annual Compliance Audits

. Responsible for hiring and disciplinary action of staff

. Manage 9 FTE and 2 PRN employees

July 08 to September 2009

Sodexo Corporation

Seton Shoal Creek/Seton Southwest Hospital

Austin, Texas

Food Service Operations Manager

. Responsible for staff training, scheduling, ordering and purchasing

supplies and services for multiple sites.

. Responsible for hiring and disciplinary action of staff.

. Responsible for planning and set up of catering events for the

Administration Staff

. Responsible for ensuring that the patient menus were healthy and met

the approval of the Administration Staff.

. Maintain customer satisfaction and good public relations through

direct contact with the client.

. Supervise cafeteria tray line and the cafeteria sales.

. Supervise food production staff to ensure compliance with all food

service policies, standards and procedures with the state, company and

JACHO.

. Responsible for processing invoices for payment

. Responsible for monthly food safety audits, quarterly Gold Checks,

annual Compliance Audits

. Responsible for EOM financial variance reports, UFS reports

. Maintain standards set by the hospital policy and procedures as well

as those of Sodexo

. Manage 23 FTE's

. Current ServSafe Certification - July 2010 renewal

September 2003 to July08

Sodexo Corporation

Austin Surgical Hospital

Austin, Texas

General Manager: 5/04 to 7/08

. Responsible for maintaining and meeting the monthly budget, submitting

reports

. Responsible for the hiring, training and disciplinary action of staff

. Responsible for ensuring that the policy and procedures were met for

the hospital and the Sodexo standards.

. Responsible for monthly food safety audits, quarterly Gold Checks and

annual Compliance Audits

. Ensured that the facility was compliant with the state/company/JCAHO

standards

. Responsible for purchasing of equipment and food supplies, inventory

control, room service program, staff scheduling, menu planning HACCP

training; menu planning; planned catering events and did set ups for

client; payroll; patient satisfaction survey's; UFS reports,

. Responsible for tray assessments and monitors accuracy of the

patient's meal

. Managed 4 FTE'S

. ServSafe Certified

Operations Manager: 3/04 to5/04:

. Over saw the day to day operations of the kitchen and staff;

purchasing; menu planning; planned catering events; payroll; hiring &

training of staff

Lead Cook: 9/03 to 3/04

. Inventory control; menu planning; purchasing; catering; preparing

meals for patients and staff ; follow HACCP guidelines

Enterprise Products Corporation

2727 S Loop West

Houston, TX. 77054

713-***-****

(DD Exotic Game Ranch @

Rosanky, Texas)

May 2001 - July 2003

Assistant Cook/House Manager

. Assisted Chef with menu planning, purchased food supplies, meal

preparation, assisted housekeeping staff, assisted in grounds

maintenance

. Ensured quality care was given to the clients

Star Ranch - RTC

149 Camp Scenic Loop

Ingram, TX 78025

830-***-****

November 1998 - April 2001

Kitchen Manager

. Purchased food from major and local suppliers

. Managed two cooks and three prep staff

. Planned menus for resident housing and stocked food supplies for

individual housing units.

. Planned and prepared meals for 34 residents and 10 staff members

during school year

. Prepared meals for 60 residents and 20 staff members during the summer

. Hired and trained staff

. Maintained monthly budget reports

. Worked with the National Breakfast and Lunch program

. Trained house parents cooking skills

K Star Youth Shelter Kerrville, TX

January 1998 -May 1998

House Parent

. Processed paperwork for new residents, administered medications,

prepared meals, helped with housekeeping, and assisted in counseling

Deer Valley Ranch Medina, TX

February 1998 - December 1998

Guest Relations

. Prepared meals for guests, maintained inventory, and cleaned rooms

Volunteer Work

Capital Area Food Bank - Austin, TX

Mentor at Kerr County Juvenile Facility (November 2000 - April 2001)

Worked with Hands for Christ Ministry in Cameron, Texas. This ministry

housed adjudicated boys between the ages of 9 and 17. During their stay we

would teach them the Word of God, life skills, and social skills.

References:

. Larry Tabbert (Seton Hospitals Gift Shop Accountant) 512-***-****

. Debbie Brooks (The Eagle Newspaper Account Clerk) 979-***-****

. Christine Quinlan (RN - San Antonio Hospital) (512) 791-

4762



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