Customer Service Administrative Assistant
Resume:
Joy T. Coles
***** ***** *** ********* ******
Gardena, CA 90247
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OBJECTIVE: To secure a challenging position within a work environment
affording an opportunity to contribute value to the organization by
exercising my interpersonal and professional skills; with the potential for
personal development and advancement within the company.
SKILLS:
o Strong organization knowledge and detailed-oriented.
o Proven ability to manage multiple tasks simultaneously.
o Fully proficient in managing phone switchboard operations with 120
plus line capacity.
o Capable of promptly performing most assignments with proper
instruction, requiring minimal work direction.
o Strong methodical and filling skills.
o Knowledgeable of Data Entry/Processing functions and light typing.
o Experienced in the coordination and scheduling of appointments.
o Knowledgeable of Office Manager and Secretary duties.
o Strong communication skills, both oral and written.
o Ability to establish priorities among changing tasks within the
daily work environment.
o Self-motivated, results focused individual, with strong learning and
retention ability.
o Fully knowledgeable of computer applications in Microsoft Word and
Excel.
WORK HISTORY:
April 2010 - September 2010
Delilu Achievement Home, Los Angeles Ca.
Position: Counselor / Child Care Worker
Responsibilites: Supervise and Consult Probation/DCFS Teenage Girls in
a group home setting
October 2008 - January 2009:
CEVA Logistics - 19600 S. Western Avenue, Torrance, CA 90501
Position: Gateway Specialist, Ocean Gateway Division
Responsibilities: Disseminate and classify consolidated shipments
arriving in United States from Taiwan. Communicate all shipment
details and abnormalities with worldwide clients, national customers
and colleagues, ensuring the accuracy of individual consignments and
excellence in customer delivery. Perform and validate required
clearing procedures through US Customs including preparing of
applicable governmental documents. Prepare client billing and checks
with itemization of destination fees for forklift operations, vessel,
duty and other miscellaneous charges. Job duties entailed heavy
attention to detail, strong analytical skills, acute data entry,
proficiency in the use of MS Outlook and Excel software; and strong
knowledge of diverse company computer program applications.
2007 - October 2008: DTL Enterprise - Los Angeles, CA
Telemarketing
2001 - 2007: The TOVA Company - Los Alamitos, CA
ADD/ADHD Computer Software Co. and Doctor Office
Positions: Administrative Assistant/Customer Service Rep/Distribution
( Shipping Clerk/ADD-ADHD Consultant.
Job Duties:
Customer Service: Assist customers with placing test orders for
software programs, assist within updates and modification; customer
account reconciliation and overall management; customer payment
scheduling; Responding to referral calls, providing customer
information updates and new event notifications.
Administrative/Office Assistant/Consultant: Assistant to Branch Office
VP. Filing; preparing and addressing e-mail correspondence. Assist
with accounting activities and support Doctor in patient ADD/ADHD
psychiatric treatments
Distribution/Shipping: Ensure prompt processing of all mailing
involving invoices, client billing statements, and newsletters.
Prompt delivery of all software packages and other related software
components. Maintain current software package requisition listings to
ensure correct software package assemblies.
2001 - 1999 Sunrise Shipping Services - Long Beach, CA
Administrative Office Assistant
Answered and directed incoming calls, coordinated office appointment
schedules, postage and mailing activities, maintain alphabetical and
numerical filing systems. Provide direct support to Operations
Manager and Vice President.
1999 - Century 21 Results Real Estate - Lakewood, CA
Receptionist/Front Desk Clerk
Maintain prompt response to heavy incoming call volume and switchboard
operations. Perform and maintain systematic filing requirements, bulk
mailings and provide assistance to visiting clients.
1997 - 1999 Long Beach City College - Long Beach, CA
Administrative Assistant
Completed Work Study Program requirements while attending college.
Perform medium typing duties, data processing, maintain alphabetical
and numerical filing systems, general mailings and provided assistance
to the public.
EDUCATION:
High School Graduate/Diploma 1993
Long Beach City College/Diploma 1998
AA Degree Speech Communications/Public Relations
Additional references available upon request.
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