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Customer Service High School

Location:
Pooler, GA, 31322
Posted:
October 20, 2010

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Resume:

Kristen Fraga

*** **** **** ******** *** ****, Pooler, GA 31322 . Telephone 404-

***-****, 912-***-****

abir26@r.postjobfree.com

OBJECTIVE

Highly motivated, recognized for excellent problem-solving skills,

enthusiastic, and reliable. Seeking opportunities to obtain knowledge and

skills that increase job experience.

EXPERIENCE AND ACCOMPLISHMENTS

. Strong computer skills: Outlook, Microsoft Office (Excel and Word)

. Excellent customer service: Awarded "Excellent Customer Service

Award."

. Problem-solving skills: Investigated and resolved issues within

daycare.

WORK EXPERIENCE

Allied Barton

Current

Guard

17,280.00

. Patrol facility

. Staff post as instructed

. Detect suspicious activities and watch for criminal acts or client

rule infractions at or near assigned post which may be a threat to the

property, client or employees at the site

. Report all incidents, accidents or medical emergencies

. Call in every hour for reporting

. Keeping an accurate detailed log of each visit, guest, and or

incidents

Rae's Place

03/08-6/10

Receptionist: Pooler, GA

28,8

00.00 ft./yr

{Went from pt to ft -12/15/09}

. Responsible for marketing and handling advertising

. Scheduling conferences, appointments, and dates pertaining to the

business, business relations clients, and patients

. All client correspondence

. Managing the switchboards, phones, computers, and filing systems

. Host and greeting requirements for patients and clients along with

various general office duties

. Commuting from at home station to base site and client homes and

businesses to handle all paperwork or closings.

LGS Staffing 1/09-12/03/09

Customer Service Representative: Dunwoody, GA

8,640.00 pt/yr

Comcast/ Auction House

. Various Positions

. Handling Cash, Credit/ Debit Card, Check and Money Order transactions

. Distributing and receiving Products weighing up to 50+

. Sorting, retrieving, and processing merchandise from warehouse

. Serving Customers with New Services or Canceling Services on computer

data base

. Fixing service issues on computer database

. Putting together, sorting, and distributing packages to customers

. Data entry for auction receipts and bills of purchase

. Close out logs and write out paperwork for daily money intake

Briarcliff Animal Clinic

. Personal assistance with all paperwork

. Reading x-rays and files for all animals

. Kenneling and holding all pets

. Washing and tending to all pets

Adecco Staffing Agency (Quintiles Laboratory) 03/08-

01/09

Lab Support Associate: Marietta, GA

13,200.00 pt/yr

. Open and sort laboratory kits

. Route contents to appropriate associate for processing

. Compile, scan and route requisitions for accessioning

. Perform CKC and BKI on tubes and route to departments

. Familiar with medical terminology, accustomed to lab environment and

various tube types.

Kit Building Associate: Marietta, GA

. Process orders for customized kits per Sponsor protocol

. Identify appropriate tube types for each kit

. Label tubes demonstrating attention to detail

. Scan and finalize orders in QLIMS 2000

. Utilize time management skills to exceed daily quota of 1500 kits

New York & Company (seasonal)

10/07 - 1/08

Sales Associate: Tempe, Arizona

3,400.00 pt/yr

. Ensured customer receive outstanding service by providing a friendly

environment, which included greeting and acknowledging every

customer, maintaining solid product knowledge and all other aspects

of customer service.

. Maintained an awareness of all promotions and advertisements.

. Assisted in floor moves, merchandising, display maintenance, and

housekeeping.

. Processed and replenished merchandise and monitoring floor stock.

. Aided customers in locating merchandise.

. Communicated customer requests to management.

. Completed price changes within the department.

. Participated in year-end inventory and cycle counts.

. Rang and closed sales at registers and/or packaging merchandise.

. Completed any other tasks as assigned from time to time by any

manager.

. Provided excellent customer service and support of managers.

AZ Mags

05/0

7-01/08

Telemarketer: Mesa,

AZ

18,240 +Commission (pt/yr)

. Made Outbound Calls to various businesses and people advertising

different magazines

. Received Inbound calls and assisted individuals with inquiries about

their orders or subscriptions

. Received inbound calls processing peoples orders

. Distributed magazines threw a computer base to the addresses in list

. Made necessary changes and assisted people with their changes in the

computer system

Microsoft

Corp

03/07-05/07

High School Intern: Atlanta,

Georgia

200.00 (base p.o)

. Typing (50 wpm)

. Filing

. Data Entry

. Created documents using MS Word and Excel

. Trained with experts on cutting edge technology to gain an insider's

look into the high tech profession of computer technology

I-CAN Daycare

Center

07/05 - 02/07

Caregiver: Houston,

TX

17,280.00 ft/yr

. Assisted the teacher in planning activities that encouraged children

to be actively involved in the learning process.

. Established and maintained a safe environment for children.

. Checked and recorded student attendance, completed all other assigned

paperwork assigned by the day care Supervisor.

. Cleaned designated areas which were occupied by children.

. Performed and worked directly under the supervision of the Child Care

Site Manager.

Christus St Joseph

Hospital

06/04-08/04

Volunteer: Houston,

Texas

11,520.00

. Greet Visitors and issue badges

. Provide customer service and directions to patients and visitors

. Escort patients to discharge area

. Provide moral support and encouragement to inpatients

EDUCATION:

South University, Savannah, Georgia, 2010- Current (Bachelors in

Information Technology)

Basha High School, Chandler, Arizona, 2005 - 2007

Pearland High School, Pearland, Texas 2003-2005



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