Customer Service Manager
Resume:
Dana M. Marshall
Manassas, VA 20109 abir0f@r.postjobfree.com C 703-***-****
PROFILE
Hard working professional experienced with working in fast-paced environments, demanding strong organization, technical and
interpersonal skills. Ethical, discreet and committed to superior customer service. Confident and professional in interactions with
individuals at all levels. Detail oriented and able to multi-task effectively.
Key Proficiencies Include:
• Bookkeeping ● MS Office
• Accounts Payable/Receivable ● Financial Statements
• End of month billing ● Customer Service & Relations
• General Ledger ● Filing & Data Archives
• Data Entry ● Invoice Vendor Bills
COMPUTER SKILLS
MS Word, Excel, PowerPoint, Outlook, Great Plains, Promas, Woodstock, HomeRentals and Oculus
PROFESSIONAL EXPERIENCE
Account Manager
Peake Management, Inc. 2007-Present
McLean, VA
Responsibilities include: Managed accounts and reporting functions for over 600 clients. Handled diversified accounts and expense
procedures including, bank reconciliation, cash receipts, billings, invoicing of vendor bills, charge-backs and daily bank deposits.
Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies. Analyzing problems and
anticipating customer’s needs. General ledger posting, month end closings and follow ups on collections.
Extended duties include distributing mail, uploading documents into company database and general secretarial duties.
Secretary
The Salvation Army 2006-2007
Woodbridge, VA
Responsibilities include: Working closely with the Pastor (Captain) and his wife (co-Captain). Attended committee meetings and
recorded minutes. Typed letters and Sunday service programs. Performed excellent social work based on need throughout the
community. Help coordinate programs and charitable events with a strong commitment to serving the disadvantage. Maintained human
resources-related employee files reflecting salary, payroll and W-2 withholdings, exercising a high level of confidentiality. Extended
duties included counting donations (Christmas ringbellers and Sunday church services), maintaining company reception duties.
Credit File Clerk
Building Specialties 2004-2005
Manassas, VA
Responsibilities include: Reconciliation of cash and credit card sales, conducted and adjusted new bills on a daily basis. Performed
account payable functions, assisted the bookkeeper with daily deposits, monthly statements and inventory. Performed general office
duties such as typing, operating office machinery, clearly and accurately creating and maintaining alpha-numeric records. Created and
maintained company files. Compiled database information.
Resume’ – Dana M. Marshall 703-***-**** abir0f@r.postjobfree.com Page 2 of 2
Receptionist
Cleaners Closet 2003-2004
Lorton, VA
Responsibilities include: Performing administrative and secretarial support for the office manager and assistant office manager.
Receiving and distributing messages from multi-line phone as appropriate. Taking precise messages and forwarding these effectively to
the appropriate member of the staff. Face to face contact with clients to the service who will be dealt with in a responsive and courteous
manner, qualifying new accounts authorizing product purchases with approved line of credit. Create and maintain paper based and
computer systems. Extended duties included cashier, inventory, and shipping/receiving.
Education & Training
Blue Ridge Job Corps (Graduate) 3/04 – 6/04
Concentration in Business Technology
Woodbridge Senior High School (Graduate) 8/95 – 6/99
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