Customer Service Manager

Richard S. Hill

**** ******* ******, ***. "D" Reno, NV 89509

775-***-**** abir03@r.postjobfree.com 775-***-****

Objective

Secure long term employment with a reputable company

Skills and Abilities

V AWWA Licensed Backflow Tester and Surveyor

V State of Nevada and California Licensed Water Treatment Operator and

Distribution Operator

V Extensive Experience in Water Treatment, Health and Fitness, Landscape

and Property Management

V Former Certified Personal Trainer with the American Council on

Exercise

V Strong Customer Service Skills

V Excellent Written and Verbal Communication Skills with an "Eye for

Detail"

V Very Productive in a High Volume, High Stress Environment

V Proficient with Computers

V Highly Organized with Versatility to Adapt to New Situations

V Extremely Motivated with a "Can Do Attitude"

V Extensive Public Relations Experience

V Retail Experience

Employment History

2010 Salvation Army

Retail/Customer Service/Dock

Responsibilities include cashier duties, product placement, customer

service, dock work. Ability to perform all opening and closing duties.

Responsible for receiving daily merchandise deliveries and placing

merchandise on the sales floor. Loading and unloading trucks daily.

2002-2009 Sierra Water Management Manager

Primarily in charge of operation and maintenance of an ozone water

treatment plant for Glenbrook Water Cooperative. Responsible for

compliance reporting for Nevada Department of Enviornmental Protection.

Duties also included training and supervision of one other operator as well

as all public relations responsiblities. Board member on the Tahoe Water

Suppliers Association.

2002-2007 Kingsbury General Improvement District Lead Water Treatment

Operator

Responsible for 2MGD water treatment facility and five man crew. Lead man

in charge of construction and new waterline installation. In charge of

daily operation and maintenance of ozone water treatment facility as well

as dealing with public relations in the community. Safety Director and

Union Representative.

1999-2002 Terra Vista Management Property Manager

Managed manufactured home community on the south shore of Lake Tahoe.

Responsible for public relations in the community. Capable of handling all

administrative duties in the rental office.

1996-1999 Total Landscape Creations

Superintendent

Responsible for entire operation of landscape company with 20 employees.

Orchestrated daily work schedule and distribution of work crews.

Responsible for on-site communication with property managers and homeowners

associations.

1993-1996 RBM Enterprises

Landscape Foreman

Foreman for landscape company. Responsible for all landscape maintenance at

the Loews Coronado Bay Resort in San Diego, including sole responsibility

for the installation and maintenance of a professional putting green.

1991-1993 Family Fitness Centers

Club Manager

Started with the company as a trainer then became a sales counselor and

then club manager. Managed the South Escondido, California location for

over one year. Responsible for entire operation of the facility including

sales, staffing, scheduling, club and equipment maintenance. Acquired

extensive public relations experience including the handling of all member

requests and complaints.

Education

Seattle Pacific University-Communications Major/1988-89.

Lake Tahoe Community College-Culinary Arts/2001-02.

References available upon request.

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