Manager Customer Service
Resume:
Jessica Ward
**** ******* *** ********* ***
Knoxville, TN 37919
abiqzz@r.postjobfree.com
Career Objective
To provide wonderful customer service, be team oriented, and assist management with administrative tasks correctly
and efficiently.
Summary of Qualifications
• Familiar with all MS Office programs, Corel Office, and many company specific computer programs.
• Ability to oversee large caseloads, multi-task, maintain accurate records, and correctly process necessary
assignments.
• Worked as an Office Manager (in various settings), which required has required me to hire, train, schedule, and
oversee more than 50 employees, and their job performances.
Education
Bachelor of Science, Criminal Justice June 2007 to
June 2010
ITT Technical Institute, Knoxville, TN
• Received many certificates for grade honors, attendance, and volunteer opportunities.
• Student Member of the National Criminal Justice Association
Associate of Science, Criminal Justice August 1998-
May 2003
Walters State Community College, Morristown, TN
• Graduated Cum Laude (3.74 GPA)
• Minor in Psychology
• Selected by Criminal Justice Dean as Student of the Year
Work Experience
Government Contractor/Security Specialist February 2008 to
March 2009
Delta-21 Resources, Knoxville, TN
• Inspected, photographed, and questioned USDA applicants, submitted unbiased reports to the USDA, and
electronically cataloged all pertinent information, within a given timetable.
• Recruited USDA field consultants across half of the United States, verified employment history, background
checks, DMV records, and ensured they met contractual guidelines.
Office Manager/Marketing June 2006 to November
2006
Security Concepts
• Met with potential clients (individuals, small businesses, and large public demonstrations), provided company
information, benefits, and marketing portfolios.
• Interviewed, trained, terminated, and supervised employees, including HR needs, and administrative needs.
• Reviewed marketing strategies, met with local media, assisted in commercial and website designs, and
convention participation.
Security Manager April 2003 to
July 2006
Crossing Place Apartments, Knoxville, TN
• Maintained security for 740 college students living at our large complex.
• Worked daily with General Manager, assisting students, parents, and law enforcement to make the apartment
community a better living environment for everyone present.
Office Manager May 1997 to
September 1999
Roger’s Transmissions
• Provided all Human Resources requirements, including payroll, insurance, workers compensation, employee
termination.
• Accounts Payable/Receivable, monthly banking reconciliation, customer billing, insurance claims, and IRS
reportings.
• Assisted customers with needs, authorized repair approvals, ordering parts, and general office tasks. .
Letters of Recommendations Available Upon Request
Contact this candidate