Customer Service Management

Michael Benton

**** * **** ** ***** Falls, SD ***06 Home: 605-***-**** ***********@*******.***

•Dynamic and energetic in performing acquired duties.

Overview and Qualifications

•Outstanding interpersonal and communication skills.

•Rapport-builder with sound judgment, ability to inspire and mo

adventuresome and positive; enjoy challenges and change

•Self-motivated and goal oriented; work well individually and a

team effort; compassionate and loyal; disciplined and accustom

responsibility

•Professional in appearance and demeanor; hardworking and lo

strong work ethic and commitment to excellence in all facets of

performance.

Colorado Technical University

Education

2008-current

Experience

Esurance

March 2010-Present Customer Service Sioux Falls, SD

Responsible for providing Esurance policies with accurate and Prompt information. Duties include multi

tasking between speaking and finding information on the computer.

Wells Fargo Financial Bank

Collection

October 2007 - 2009 Sioux Falls, SD

Representative level 2

Responsible for collecting payments on accounts that were past due, along

with setting up payment programs that would ensure customer payment.

Establish rapport and maintain customer relations and satisfaction.

Military

Background United States Navy, USS John C. Stennis

CVN74, 8/03-8/07

Special Training in Management Support

Certificates

Good conduct award

Advancement to Third Class Petty Officer

Involvement with the Naval Shipyard Tool

control

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