Customer Service Data Entry

Cynthia S. Morgan

**** ********** *****, **** *****, NC 27265 abiqyn@r.postjobfree.com

Home 336-***-**** Cell 336-***-****

CAREER SUMMARY

Skilled clerical worker with proven expertise in customer service,

marketing and retail operations, and medical data entry. Recognized for

bottom-line results, customer satisfaction, planning and communications

skills.

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield, Winston Salem, NC

Front End Claims Processor 2006-2010

Entered medical claims and authorizations from doctors offices and

hospitals.

Sears Roebuck Co., High Point, NC

Data Entry Clerk 2002-2005

* Reconciled error reports from retail stores (returns, credits,

inventory shortages.)

* Issued cancellations for protection agreements based on customer(s

request.

Administrative Services Associate 2001-2002

* Renewed and input client applications for homeowners insurance

companies.

Replenishment In-Stock Specialist 1998-2001

* Scanned merchandise and ordered goods to maintain in-store stock

levels.

* Replenished tools, hardware, clothes, and home fashion products in

inventory.

Visual Specialist 1996-1998

* Devised and constructed merchandise displays on mannequins and on

static displays in all areas of the retail store.

* Followed plan-o-grams as required.

Piedmont Airlines (US Airways after 1989), Winston-Salem, NC

Ticket-by-Mail Specialist 1983-1992

* Using proprietary software, printed and mailed airline tickets to

passengers.

* Obtained credit approvals when necessary.

* Communicated with US Airways ticket counter to resolve customer

requests.

Repairs and Warranties Administration 1981-

1983

* Utilized just-in-time inventory to obtain service parts for all types

of aircraft by

using keypunch, filing, and typing.

Mailroom Clerk 1978-1981

* Delivered intracompany and external mail, including copies of training

manuals

for pilots and flight attendants.

OFFICE & COMPUTER SKILLS

* Employability Computer Skills I, Davidson County Community College,

2006.

* Microsoft Office Windows, fax, 10 key, copier, AMISYS .

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