Customer Service Manager

Kendra Tucker

**** ****** *** *** ** ( Columbus, GA (H 706-***-**** C 762-***-****

( abiqyh@r.postjobfree.com

Skills and Abilities

Knowledgeable in MS Office Enjoy Working With People

Team Player 52 Words Per Minute

Professional Demeanor Well Organized and Efficient

Excellent Multitasking Skills Quick Learner

Multi - Line Phone Excellent Customer Service Skills

Education

Jordan Vocational High School Columbus, GA

Diploma 1985

Professional Experience

Sales Support

Interstate Office Supply, Mar 2008 - Jan 2009

Coeur d 'Alene, ID

. Operated office equipment such as fax machines, copiers, and phone

systems, and used computers for spreadsheet, word processing, database

management, and other applications.

. Complete and created forms in accordance with company procedures.

. Stocked shelves with new or transferred merchandise.

. Received, opened, unpacked and issued sales floor merchandise.

. Cleaned display cases, shelves, and aisles.

. Compared merchandise invoices to items actually received to ensure

that shipments were correct.

. Issued proper credits when needed.

. Answered customers' questions about merchandise and advised customers

on merchandise selection.

Office Manager

Interior Solutions INC., Jun 2004 - Mar 2008

Post Falls, ID

. Answered phone calls and directed calls to appropriate parties or took

messages.

. Answered customers' questions about merchandise and advised customers

on merchandise selection.

. Prepared invoices, reports, memos, letters, financial statements and

other documents, using word processing, spreadsheet, database, or

presentation software.

. Performed general office duties, such as ordering supplies, maintained

records management database systems, and performed basic bookkeeping

work.

. Filed and retrieved corporate documents, records, and reports.

. Opened, sorted, and distributed incoming correspondence, including

faxes and email

. Debited, credited, and totaled accounts on computer spreadsheets and

databases, using specialized software.

Legal Assistant

Andrews & Smith- Attorneys, Jan 2003 - Feb 2004

Coeur d 'Alene, ID

Moore & Dodgen, Jun 1993 - May 2001

Columbus, GA

. Prepared and processed legal documents and papers, such as summonses,

subpoenas, complaints, appeals, motions, and pretrial agreements.

. Mailed, faxed, or arranged for delivery of legal correspondence to

clients, witnesses, and court officials.

. Received and placed telephone calls.

. Scheduled and made appointments.

. Made photocopies of correspondence, documents, and other printed

material.

. Assisted attorneys in collecting information such as employment,

medical, and other records.

. Completed various forms, such as accident reports, trial and courtroom

requests, and applications for clients.

. Prepared and distributed invoices to bill clients or pay account

expenses.

Customer Service Specialist / Manager & Cashier

Wal-Mart, Jul 2001 - Jan 2003

Spokane Valley, WA

. Determined charges for services requested, collected deposits or

payments, or arranged for billing.

. Referred unresolved customer grievances to designated departments for

further investigation.

. Conferred with customers by telephone or in person to provide

information about products and services, to take or entered orders,

cancel accounts, or to obtain details of complaints.

. Kept records of customer interactions and transactions, recorded

details of inquiries, complaints, and comments, as well as actions

taken.

. Checked to ensure that appropriate changes were made to resolve

customers' problems.

. Received payment by cash, check, credit cards, vouchers, or automatic

debits.

. Issued receipts, refunds, credits, or change due to customers.

. Assisted customers by providing information and resolving their

complaints.

. Established or identify prices of goods, services or admission, and

tabulated bills using cash registers and / or optical price scanners.

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