Executive Assistant Manager

Deanna M. Louveau

*** ***** **** 618-***-**** (C)

Hecker, IL 62248 618-***-**** (H)

********@*******.***

CAREER INTEREST

Executive Assistant

OBJECTIVE

Versatile professional adept at managing multiple projects, providing exceptional customer support, and streamlining

office operations. Expert in building client/vendor databases and optimizing procurement processes. Committed to

strengthening interdepartmental collaboration and, promoting high documentation standards

QUALIFICATIONS SUMMARY

Outstanding Communication skills…Comfortable interacting with all organization & Cultural levels.

Highly Organized… Expert in multi-tasking & prioritizing. Skillfully manage large projects, start to finish.

Flexible & Adaptable…Assimilate quickly in transitions, switching roles as needed to maintain productivity.

Embrace new concepts and methods.

Resourceful Problem Solver…Adept in anticipating & analyzing problems, then formulating solutions.

Detail-Oriented & Conscientious…Keen eye for errors and inconsistencies, striving for flawless output.

Computer Proficiency…MS Word, Excel, Access, PowerPoint, Visio, Oracle, QuickBooks, PeopleSoft, Ellipse, SAP,

Global Plus, Axys

CAREER HIGHLIGHTS

• Managed the 5.5 million annual Information Service budget. (Arch Coal, Inc.)

• Provisioning of all cellular phones (Good link, Active Sync) (Arch Coal, Inc.)

• Tier 1 Technical Support (Help Desk) (Arch Coal, Inc.)

• Review contracts and manage renewals (Arch Coal, Inc.)

• Wrote and revised departmental policies and procedures. (Opaa! Foods Management, Bank of America, Arch

Coal, Inc.)

• Help launch new procurement software and accounting software. (Arch Coal, Inc.)

• Served as President of the Service Excellence Task Force (Arch Coal, Inc,)

• Managed telecommunication invoice processing. Review and audit telecommunication vendor invoices

including simple and complex voice and data services. (Arch Coal, Inc.)

• Ensure invoices are billed accurately for services at contracted rates and proactively address all discrepancies

in a timely manner. Identify unauthorized charges. Claim disputes with vendors as vendors as necessary, and

manage to resolution. (Arch Coal, Inc., Bank of America)

• Compare/input invoice information into the processing system. Validate accounting structure are accurate

and reflect the current state of accounting structure. (Arch Coal, Inc., Bank of America)

• Maintain documentation, monitor and resolve telecommunication billing inquiries, disputes, and connection

issues related to billing. (Arch Coal, Inc.)

• Ensure invoice are consistently paid monthly and validate status of past due balances carried forward on any

invoice. (Arch Coal, Inc. and Bank of America)

• Ordering hardware and software products. (Arch Coal, Inc.)

• Developed relationships with Customers, Partners and Suppliers (Arch Coal, Inc.)

• Effective at creating and implementing process improvement through the IS Procurement Process

Improvement Project (Arch Coal, Inc.)

• Communicate with other departments regularly to ensure timely delivery and invoicing.

(Arch Coal, Inc.)

• Coordinated Special Events and managed the implementation of presentations. (Bank of America, Emerson

Electric and Arch Coal, Inc.)

Deanna Louveau

Resume-Page 2

• Handle Written Correspondences and expenses for the leadership team (Bank Of America, Thrivent Financial

for Lutherans)

• Tracked Legal Documents. (Devereaux, Stokes & Nolan, Edward D. Jones)

• Help attain assigned quotas (Arch Coal, Inc.)

• Managed seven MBA-Strategic Planners (Emerson Electric)

• Prepared and Organized briefing books for Executives (Emerson Electric)

(Itinerary & Research on any visit or event while traveling)

• Organized Travel for Vice President and CEO (Domestic and International) (Emerson Electric)

• Managed Corporate Credit Card expenses for Vice President and Strategic Planners in the

department. (Emerson Electric)

• Handle company software conversion by learning, teaching and implementation of Ellipse program

(Arch Coal, Inc.)

• Maintained the Docket and Prepared Legal Documents (Devereaux, Stokes & Nolan, Edward D. Jones)

PROFESSIONAL EXPERIENCE

Arch Coal, Inc. – St. Louis, Missouri 08/07-04/10

IS Ellipse Administrator

Thrivent Financial for Lutherans 10/06 – 3/07

Office Manager Contractor

Edward Jones- St. Louis, Missouri 06/06 – 09/06

Senior Legal Secretary Contractor

Emerson – St. Louis, Missouri 05/05 – 04/06

Executive Assistant/Corporate Planner Contractor

Opaa! Food Management, Inc. 11/04 – 03/05

Executive Assistant Contractor

Devereaux, Stokes, Law 03/04 – 08/04

Office Manager/Legal Secretary Contractor

Bank of America – St. Louis, Missouri 08/99 – 03/04

Executive Assistant for Marketing and Corporate Communications

EDUCATION

Business Management coursework taken at Southwestern Illinois University 1993-1995

Information Technology coursework taken at Lindenwood University 2009- 2010

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