Customer Service Representative

MICHAEL J. SHEVSKY

***** ***** *** ***** ******* Township, MI 48038 586-***-**** ********@*****.***

OBJECTIVE

To obtain a position within your company.

EDUCATION

Bachelor of Arts, English April 2007

Oakland University, Rochester, MI

• Sigma Tau Delta English Honor Society

Associate of Applied Science, Law Enforcement December 2003

Macomb Community College, Clinton Township, MI

RELATED EXPERIENCE

Intern – Archives Department January – April 2006

Kresge Library. Oakland University, Rochester, MI

• Reviewed non electronic documents from 1940 to current

• Identified and collected various articles regarding the founding of Oakland University

ACTIVITIES

Sigma Tau Delta, Vice President and Treasurer

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Adobe Photoshop, Internet, and Email

WORK EXPERIENCE

Security Officer February 2007 – current

Valor Security Services – Lakeside Mall, Sterling Heights, MI

• Resolve disputes and criminal matters when they arise

• Provide mall patrons with customer service as needed

• Assist local law enforcement and emergency services when necessary

Customer Service Representative November 2006 – February 2007

Lakeside Mall Customer Service, Sterling Heights, MI

• Sold mall gift certificates to customers

• Provided assistance to mall patrons

Loss Prevention Manager July 2002 – September 2003

The Sports Authority, Clinton Township, MI

• Coordinated the overall safety of the entire store

• Trained all employees in relation to MSDS, OSHA, and forklift certifications

• Conducted theft investigations and apprehended shoplifters when necessary

• Investigated dishonest employee activity

Store Detective March 2000 –

June 2002

Meijer Inc, Fraser, MI

• Apprehended and prosecuted shoplifters

• Prevented theft from the store

• Investigated and documented fraud and other criminal acts

• Acted as a liaison between local prosecutors and law enforcement officials

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