Data Entry High School

Cotina Y. McKnight

**** ******** **

Baton Rouge, La 70805

225-***-****

Work History

Direct General Insurance: 02/2010-present

CSR

• Obtaining, verifying and entering information to provide clients with auto

insurance quotes.

• Collect payments.

• Provide status updates.

• Policy management.

• Problem solving.

Accustaff/Frazee: 01/2009-02/2010

Chase/YOW

Mailroom/Data Entry Specialist/CSR

• Sort and open mail.

• Data entry/verification.

• Special projects.

• Provided Home Depot employees with confirmation#, shipping and status

information for orders placed for customers.

ICFI, Emergency Management: 02/2007-05/2008

CSR

• Obtained, verified and entered homeowners’ information to apply for the Road

Home Program.

• Scheduled appointments.

• Provided status updates on the application process.

• Resolved customer issues and complaints.

• Data Entry.

• Sorted and distributed mail.

Education

Spencer College, Computer Secretarial.

Central High School, Graduated.

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