Customer Service Representative

Jennifer Johnson

****A Pinkney Dr.

Fort Drum, NY 13603

phone: 315-***-****

*****@*****.***

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OBJECTIVE

. To obtain a data entry position with a company that allows me grow

and advance within the company.

SKILLS

. Customer Service

. MS Word

. Excel

. Powerpoint

. Typing

.

EXPERIENCE

GC Services, Tempe, AZ

QA Specialist, March, 2005 - September, 2005

Monitor and score a high volume of customer service calls. Gather daily,

weekly, and montly reports. Coach customer service representatives and

supervisors on how to improve call quality.

Calibrus, Tempe, AZ

Third Party Verifier, May, 2003 - November, 2003

Assisted clients with verifying customer information.

ASI/GE, Tempe, AZ

Customer Service Representative, October, 2002- April, 2003

Provided technical support to GE appliance customers as well as set up

service calls and answer any questions.

Synergy Solution, Phoenix, AZ

Customer Service Representative, October, 2001 - March, 2002

Responded to high volume of outbound calls by selling various products.

Ramada Inn, Dubois, PA

Front Desk Clerk, June 2001 - October 2001

Answered phones, checked in customers, provided housekeeping, and set up

reservations.

EDUCATION

Kaplan University, Davenport, IA

Associates of Science in Medical Office Managment, Current

Kubasaki High, Okinawa, JP

Diploma, June, 2000

References Available Upon Request

Contact this candidate