Customer Service Sales
Resume:
William McCormick
Monroe, GA 30656
Phone: 770-***-****
Email: ************@*****.***
Experience in sales, engineering and management. Dedicated to achieving profitability and delivering outstanding
customer service. Energetic employee with exceptional analytical, organizational and people skills. Strong personal
ethics and integrity. Convey a professional image of honesty and concern for my customers’ needs. Work well under
pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator
seeking a challenging position with the opportunity for professional growth.
Experience
Administrative Specialist 1/2010 - Present
Calloway Title and Escrow LLC, Atlanta, Ga.
* Review and enter files into computer for future customer delivery.
* Organize, file, and retrieve title commitments.
* Update files using computer software.
Title Abstract Manager of Birmingham, Al.
North Georgia Research, Cumming, Ga. 4/2009 – 9/2009
* Examine present/past mortgages of current owner. Find open liens, UCC’s, and
deed out of family.
* Train, supervise, and manage 2 employees.
Utility Field Locate Manager of Walton County, Ga. 9/2001 – 2/2009
EA Technical Services, Alpharetta, GA
* Work directly with field engineer personal to prevent damage to telecommunication copper and
fiber optic communication lines within Walton, Barrow, Hall, and Gwinnett County.
* Coordinate city and county construction project dig sites.
* Reduced cost of damage associated with projects by $15,000 in first year.
* Completion of projects 100%.
Field Engineer 6/1999 - 5/2001
Byers Engineering, Atlanta, GA
* Responsible for design and layout of fiber optic cable.
* Located utilities, prepared road profiles and station equations.
* Inspected and oversaw construction.
* Trained, supervised, and managed up to 6 employees.
Customer Service Specialist 11/1998 - 6/1999
Wal-Mart, Cumming, GA
* Served as liaison between customers and automotive mechanics.
* Answered questions regarding repair issues and explained completed work to customers.
Computer Technician 10/1997 - 11/1998
Royal Computer Services, Cumming, GA
* Responsible for troubleshooting and repair of personal computers, printers, monitors, and
peripherals.
* Provided telephone technical support.
* Recommended software and hardware upgrades for customers.
2
Inventory 10/1994 - 5/1996
Beaman Pepsi Cola Bottling, Nashville, TN
* Skilled forklift operator.
* Tracked inventory of shipped products.
* Trained, supervised, and managed up to 4 employees.
Sales Representative / Broker 11/1992 - 12/1994
Cash America Pawn, Nashville, TN
* Assisted customers with all sales and service issues.
* Responsible for tracking and documenting inventory.
* Recognized as an excellent sales person.
* Trained, supervised, and managed up to 6 employees.
Supply Point Liaison 1/1990 - 10/1992
United States Air Force, Shreveport, LA
* Recalled to participate in Operation Desert Storm to coordinate supply inventory.
* Designed, implemented and managed the inventory control system.
* Trained, supervised, and managed up to 4 personnel.
Education and Credentials
Attending
Ashford University
Major: BA in Project Management
A.A.B. Degree - Business Finance
University of Phoenix
A.A.S. Degree - Electronics
Community College of Air Force
A+ Certification
High School Diploma
William Henry Harrison High School, West Lafayette, IN
Computer skills include Microsoft Office Suite (Word, Excel & PowerPoint)
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