Customer Service Manager
Resume:
Melanie Houge
**** **** ***, ***** *****, MT ****5 – 406-***-**** – *******@*******.***
Melanie Houge
**** **** ***, ***** *****, MT 59405 – 406-***-**** – *******@*******.***
To obtain a position in human resources that will allow me to
Objective utilize my experience, leadership, and communication skills to
positively impact others.
Admissions Evaluator II
Experience September 2007 - Present MSU-Great Falls COT, Great Falls, MT
Complies with and implements privacy policies including FERPA, protecting
student information at all times.
Processes admission applications in a timeframe consistent with Montana Board of
Regents policy.
Updates college catalog which includes maintenance of the rolling addendum.
Provides customer service to students, staff, and faculty members of the college
through email, phone, and face-to-face interactions.
Assists with all aspects of student registration including adding and dropping
classes, overrides, and the maintenance of student holds.
Maintains and protects student records, including transcripts, grades, personal
information, application materials, and other information pertaining to student
records.
Completes a variety of data entry on a daily basis that relates to student records,
registration, and other related tasks as outlined by the Registrar.
Utilizes and understands software programs, such as Banner, Microsoft Office,
and Adobe Design Premium CS4.
Assistant Manager
January 2007 – September 2007 Ross Dress For Less, Great Falls, MT
Supported Store Manager by completing and implementing Ross policy, planning
and delegating merchandise display changes, and performing customer service
supervision on the front end as well as supervising all aspects of the store including
50 associates in various areas.
Managed accounting office procedures, including counting tills and preparing daily
deposits, notifying sales audit and Loss Prevention in the event of a problem, and
retaining proper invoices.
Created and implemented schedules for staff in all areas of the store.
Utilized computer knowledge and experience with all Ross programs, including
email, daily procedures, service tickets, payroll processing, and time/attendance.
Support Manager/Department Manager
May 2004 – February 2007 Wal-Mart, Great Falls, MT
Supported management staff by completing and implementing special projects,
planning and delegating merchandise display changes, and performing customer
service supervision on the front end as well as supervising all aspects of the store
including 500+ associates in various areas.
Motivated associates to keep a clean, orderly, and organized work area.
Cashier/Customer Service Representative and Customer
Service Manager
August 1999 – May 2004 Wal-Mart, Great Falls, MT
Provided excellent service to customers, helped to take care of issues that arose
during customer visits, scanned and left customers with a positive impression of
visits.
Participated in the development, success, and recognition of front end associates by
following company procedures for training, performance evaluations, and hiring
and promotion processes.
American Military University, Online
Education Enrolled Fall 2010
Seeking Master of Arts in Management – Human Resource Management
MSU-Billings, Billings MT
2006 – 2009
Graduated Cum Laude with a Bachelor of Arts in Organizational Communication
MSU-Great Falls COT, Great Falls MT
2004 - 2006
Graduated with Highest Honors in December 2006 with Associate of Arts Degree
Member of Roaring Winds Newspaper Staff
Society for Human Resource Management Student Member
Memberships
Member of the American Public University System Chapter for Human
Resource Management (#5650)
Dana Freshly
Director of Admissions & New Student Services
Professional MSU-Great Falls COT
References 406-***-****
Kelli Engelhardt
Patient Registration Supervisor
Benefis Healthcare
Joy Saultzman (former Wal-Mart employee)
4409 B East Bighorn Drive
USAF Academy, CO 80840
Melanie Houge
4021 Ella Ave, Great Falls, MT 59405 – 406-***-**** – *******@*******.***
Contact this candidate