Customer Service Assistant

Latanya M Spears

[pic]

**** * **** ****** *********, WI 53216

414-***-****

abiquw@r.postjobfree.com

Education

**** - **** ********* **** ********* College, Milwaukee,

WI

Associate in Applied Science in Accounting, GPA 3.14

2008 - Present Cardinal Stritch University, Milwaukee, WI

Bachelor of Science in Business Administration, GPA

3.4

Degree expected 08/2010

Experience

Fiscal Assistant 1 (Clerk of Courts Civil Division)

May 2008 - Current

. Process and file civil and family cases to CCAP database

. Accept payments for NSF checks, Bail bonds, and various court

documents

. Cash reconciliation

. Basic knowledge of legal terminology

. Provide excellent customer service to both the legal and general

public

Fiscal Assistant 1 (Child Support Enforcement)

May 2006 - May 2008

. Post 25-30 Paternity and divorce payments to KIDS database

. Analyze case accounts to determine appropriate cost

. Compute and implement child support repayment adjustments

. Insure accuracy to all cases

. Confirm child support reported repayment amounts

Purchasing and Financial Assistant

July 2005 - May 2006

. Develop and present financial revenue reports for senior management

weekly

. Complete various financial reports using Excel

. Processed 10-15 purchase and invoices orders daily into PeopleSoft

. Negotiate small purchasing contracts and follow up with vendors

Office Assistant (part-time)

Jan 2005 - May 2005

. Entered 30-40 invoices daily

. Process check and credit card payments, along with preparing daily

deposit tickets

. Monitor and update end of month product inventory sales

. Respond to customer service letters and calls promptly to assure

customer satisfaction

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