Customer Service Manager

MElissa R Victor

**** ******* ** *********, ** **502

832-***-**** • abiqth@r.postjobfree.com

Professional Summary

Proficient in MS Office, Word, PowerPoint, Excel, Adobe • Excellent communication skills

• Excellent administrative, customer service and organizational skills

• Strong time management skills and the ability to prioritize wisely

• Excellent understanding of sales and marketing concepts and the ability to develop,

implement and evaluate marketing plans and budgets

PROFESSIONAL EXPERIENCE

Legend Home Corporation/Triton Interests • Houston, TX 77065 281-***-****) • 5/2007 6/2009

Property Manager/Community Director

Milestone Management • Dallas, TX 75240 214-***-****) • 10/2003 5/2007

Property Manager/Community Director

The ConAm Group • San Diego, CA 92123 858-***-****) • 8/2001 9/2003

Assistant Property Manager/Leasing Consultant

The job description listed below applies to the three Property Management positions

Lead, direct and control all facets of the community to ensure quality services and a high standard of customer

satisfaction. Recruit, hire, manage and provide feedback to employees to ensure adequate staffing and

community performance. Train all staff members on proper customer service and leasing techniques. Motivate

associates through recognition programs, training and continuous team building. Maintain complete and

accurate associate, vendor and resident files and a high level of customer satisfaction, as measured by periodic

surveys. Conduct weekly meetings with leasing and maintenance staff. Collect rental payments and make all

bank deposits. Develop and administer community budgets and marketing surveys to ensure units are priced

adequately on a monthly basis. Obtain bids for all contract services and oversee routine capital projects. Produce

various financial analytical reports and practicability reports of community achievements. Continuously

maintained excellent customer service and company standards at several multi million dollar communities.

Professional Compounding Centers of America • Houston, TX 77077 858-***-****) • 8/1997 9/2001

Customer Service/Inventory Control

Field customer phone calls for orders, customer service and formula assistance. Keep track of all inventories in

warehouse to ensure proper stock of chemicals. Track orders and maintain high levels of customer satisfaction.

Generate reports daily in order to keep track of all monies being spent on chemicals. Assisted in shipping and

receiving as well as prevention loss departments.

EDUCATION

Ashtabula High School, High school diploma, Ashtabula Ohio

Lone Star College, 24 credit hours, In process of earning AAS degree, Cypress Texas

Contact this candidate