Robby Scruggs

*** ****** ****** *** *

Honolulu, Hawaii 96816

Cell: 202-***-****

Email: abiqt2@r.postjobfree.com

**/**** – 10/2010 Vienna Family Medicine Vienna, VA

Patient Services Coordinator

• Responsible for updating patient information & demographics, collecting co-pays and providing all

necessary insurance forms, answering phone and scheduling patient appointments for standard office

visits, same-day sick appointments, procedures and physicals.

• Coordinate patient admissions and services, to include final determination of qualifications for benefits,

patient relations, patient benefit programs and transaction records.

• Duties also included gathering and entering into the system new patient pre-registration data, provide

charges if applicable to patients visit, verify insurance eligibility, and gather cash collection information

and enter into system for coding.

• Develops and implements policies and procedures relating to patient services. Gathers information and

prepares daily patient census reports for management and other statistical reports as necessary.

04/2004 – 08/2008 Simon Property Group Tampa, FL

Office Administrator

• AR, AP, invoicing, billing & collections, payroll, account management, general ledger, database

management, maintenance, & retrieval, business to business contract preparation as well as managed

petty cash, purchasing/procurement cards & performed gift card and bank reconciliation.

• Provided client relations and communications, quality control, cost analysis & market forecast as well

as maintained capital database, utility meter data and assisted the Specialty Realty Department with

short-term and long-tern tenant leasing contract preparations.

• Provided support services for the Mall Manager, assisted other department heads and senior

management as needed. Performed various duties in support of and supervision of office staff, analyzed

administrative services and recommended changes in processes and procedures to management.

• Provided client relations & communications, quality control of property and facilities, cost analysis,

market forecasting as well as maintained OSHA adherence logs per federal guidelines.

02/2000 – 03/2004 Kline Medical Supplies, Inc. Tampa, FL

Office Manager

• AR, AP, invoicing, billing & collections, payroll, account management, general ledger, database

management, maintenance, & retrieval, business to business sales transactions.

• Coordinated accounting & finance functions such as billing, receipts, operating budgets, financial

goals, projects & forecasting, A/R & A/P. Process code incoming invoices for A/P purposes, mileage

journal entries, labor and expense corrections, maintain petty cash & reconciliation.

• Responsible for scheduling appointments, coordinating arrangements for meetings & conferences, as

well as arranged travel reservations & accommodations.

• Provided support services for CFO/Executive Vice President of Operations; provided reports to

department heads and senior management. Performed various administrative duties in support of the

office staff.

• Responsible for booking travel for senior management, consulted management with regards to hiring

and terminations, as well as responsible for all HR issues including benefits management, payroll &

disciplinary actions.

05/1995 – 01/2000 Homestead Living, Inc. Clearwater, FL

Office Manager/Resource Coordinator

• Responsible for the day to day operations of emergency resource center for battered women & children,

including shelter services and emergency food assistance.

• Database management, data entry, maintenance & retrieval, outside fundraising, outreach program

management, Domestic Violence Awareness Program manager, accounts payable and receivable. Safe

Place program participant.

• Coordinated a broad range of routine administrative matters. These include the following: financial

accounting, reception, telephone, fax, e-mail and coping equipment, purchasing, receiving & storage,

facilities coordination, technology hardware/software & human resources.

• Assist clients with locating and receiving assistance through various governmental, religious and

secular agencies.

• Responsible for the management of the emergency resource centers Call Desk (open 24 hours) staff of

30 volunteers.

Software

Peachtree Accounting, Windows 98, 2000, ME, XP, Professional, Vista, Windows 7, Windows 8, WORD, Excel,

PowerPoint, KA Payroll, FedEx, UPS & DHL Shipping, JD Edwards One World, Citrix, Lotus Notes, ERS, e-

Trac, PeopleSoft, ASC4oo-CTI, Pulse Pro & Touchworks/All Scripts, PatientNOW.

Volunteerism

Ordained Minister Universal Life Church

Tampa, FL

Program Coordinator Domestic Violence Awareness Campaign

Tampa, FL

References

References are available on request.

Contact this candidate