Customer Service Sales
Resume:
Joshua Hanlon Objective
Chaffee, Missouri
63740
stars_stripes83@ya
hoo.com
To obtain a position that utilizes my strengths in
management, sales, negotiations, and education to improve
the current economic business conditions and overall
profitability of a business while providing a good
experience for the customer in order to secure a long term
relationship and repeat business.
Work Experience
Sales Manager
02/2009 - present Withers Broadcasting, Cape Girardeau, MO
Management of a sales staff of up to 7 advertising sales
representatives. Duties include overall revenue growth,
negotiating contracts, training new sales reps, and
coaching the existing staff on creating and presenting
advertising campaigns to local and national clients.
Area Manager
12/2007 - 01/2009 Hertz Rent-A-Car, St. Louis and
Southeast, MO
Management of 7 locations with a total of 24 employees. My
duties included managing the overall profitability of an
area covering well over 125 miles and 7 locations. The
aspects of the business that control the profitability are
utilizing the fleet, sale of the optional services, and
increasing the current volume of business. Under my
command, my territory successfully increased our profit by
over 25% year over year and increased revenue by 30% over
the prior year.
Branch Manager
4/2006 - 12/2007 Hertz Rent-A-Car, Cape Girardeau,
Missouri
Managed the overall aspects of the business including
training of staff, interviewing new potential employees,
and the overall profitability of the business. In
addition, I was in charge of keeping the utilization of the
fleet of vehicles above the goals set by our regional
office and the sale of optional services at a high level by
all of my employees.
Regional Sales Rep.
2/2004 - 2/2006 Rebath of the Heartland, Cape Girardeau,
Missouri
My duties included the design and sale of bathroom
renovations, customer service, and minor service calls.
Staff / Sales
2/2003 - 2/2004 Pete Dooley: State Farm Insurance,
Chaffee, Missouri
Sales of insurance products: life, health, & auto
insurance. Customer Service: help resolve problems that
customers have incurred and help explain premium changes /
policy structures to clients. Salary: $24,500 plus bonuses
College Agent
5/2001 - 2/2003 Northwestern Mutual Financial Network,
Cape Girardeau, Missouri
Duties included the sale of life insurance, disability
insurance, long term care insurance, savings plans,
education funding, retirement planning, and estate
planning. In addition, phoning for appointments, filling
out fact finders, reviewing the prospects wants and needs,
putting together a plan of action, and finally asking for
referrals made up the bulk of my day to day job.
Water delivery and Service Technician
4/1999 - 5/2001 Schaefer Water Centers, Cape Girardeau,
Missouri
I delivered bottled water and 50 pound bags of solar salt
for water softeners in order to pay for college. In the
summer, I worked 42 hrs per week and during school, I
worked 20 hrs per week. Also, I serviced problematic water
coolers and water softeners, and participated in the sales
of water coolers to the local businesses.
Education
2/2003 State of Missouri Insurance Licensing, St. Louis,
MO
Certification
Licensed to sell property and casualty insurance license
for the State of Missouri.
12/2002 Southeast Missouri State University
, Cape Girardeau, MO
BS in Marketing Management
11/2000 State of Missouri Insurance Licensing, St. Louis,
MO
Certification
Licensed to sell life, health, disability, and long term
care insurance in the state of Missouri.
Additional Info
The following are awards that I have received while working
with Northwestern Mutual:
Rank: #10 of 1000 + college agents
Power of 10 Award (10 policies sold in first three months)-
Top Producers Meeting (Based on performance)
Summer Lives Contest Winner (10 policies sold between June
1 and September 1, 2001)
I was pictured in the USA Today (15 policies sold between
June 1 and September 1, 2001)
Southern Regional Meeting (2nd place: total policies and
premium between October 1 and December 20, 2001)
References
John Payton 618-***-****
Professional
Hertz Corportation: Senior Revenue Manager
T. Ronald Hahs 573-***-****
Professional
Northwestern Mutual: District Manager
Geoff Droke 270-***-****
Professional
Rebath: Franchise Owner
Pete Dooley 573-***-****
Professional
State Farm Insurance Agent
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