Customer Service Team Leader

Kysha Griffin

**** ***** ***** *********** **, 29307

OBJECTIVE

I'm seeking a position to utilize my current professional skills while learning new skills. I 'm

interested in a growing company as well as an established one.

EXPERIENCE

Acme, Greensboro, NC

November 2003 Present

Claims Processor/Customer Service

Manage and Process Inpatient Hospital Claims Accounts

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Explain all member benefits and grant authorizations

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Meet deadlines and turnaround times

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Quintiles, Durham, NC

January 2001 October 2003

Clinical Researcher

Managed accounts for data collections

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Gathered and entered research group information

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Use company system and followed all guidelines

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Express Scripts, Horsham PA

January 1997 December 2000

Pharmacy helpdesk Team Leader

Team leader of a group of 8

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Explain drug coverage to members

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Help pharmacies process drug benefits and updated benefit information

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EDUCATION

Alamance Community College & Greenville Technical College

2004 2005 & 2009 2010

Certification in Business currently working on AD

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Computer Certification

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INTERESTS

Learning new skills and working with people.

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Traveling and meeting people.

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Reaching set goals.

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Reading.

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**********@***.*** • mobile: 803-***-****

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