Customer Service Manager

MARK E. DINGWELL

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**** **** ***** ***** #*** 517-***-****

Grand Ledge, MI 48837 517-***-****

************@********.***

OBJECTIVE:

Utilize my knowledge and experience in customer service, administration.

Including but not limited to invaluable interpersonal skills, leadership, strong technical abilities.

I am known for my dedication, honesty, and integrity, ethics in my work/personal environment. I

work well as a team member, or individually.

SKILL PROFILE:

Ÿ Supervised and Managed 80 Employees

Ÿ Customer Service

Ÿ Customer Relations with 25 wholesalers and 20 carriers

Ÿ Load Assignments

Ÿ Responsibility of 70 to 200 loads per day

Ÿ Operations Manager

Ÿ Account Manager

Ÿ Sales

EMPLOYMENT HISTORY:

1. Sohn Linen (Customer Service Rep/Account Manager) 2001-Present

Lansing, Michigan

2. Commercial Carrier Corporation (Operations Manager/Logistics Load Planner) 1998-2001

Auburndale, Florida

3. Specialty Foods and Variety Imports (Routing and Dispatch Clerk) 1991-1998

Plant City, Florida

EDUCATION:

Florida Metropolitan University a) B.S. Business Administration (3.69 GPA) 1996-1998

Lakeland, Florida b) A.S. Business Administration (3.80 GPA) 1994-1996

Lakeland Senior High School

Lakeland, Florida Diploma 1982-1984

MILITARY:

United States Coast Guard Honorable Discharge 1984-1988

References upon request

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