Shannon R Harvey

**** ******* **** ****

Charlotte, NC 28214

Phone: 980-***-****

E-mail: abiqqa@r.postjobfree.com

OBJECTIVE

To apply my knowledge, skills and abilities at a professional level and work in an atmosphere that provides

challenges and room for advancement.

SYNOPSIS

A professional, hardworking and dedicated individual, with more than ten (10) years experience in the retail

industry. Client focused, service driven, goal oriented, enterprising work ethic and solid integrity.

Accountable and well organized.

SUMMARY OF QUALIFICATIONS

Excellent human relations skills, having dealt a variety of customers, and employees

Computer proficient with WINDOWS applications, MS office and Internet explorer

Superior ability to achieve immediate and long-term goals

Proven ability to analyze, plan, manage and motivate

SUMMARY OF ACHIEVEMENTS

Assisted in incorporating new Children’s Department

Promoted from Assistant Women’s Shoe Buyer to Buyer of the Children’s Department

Directly involved in designing and planning two new locations

WORK EXPERIENCE

WOODFOREST BANK

ASSISTANT BRANCH MANAGER (03/2008-Present)

• Review and schedule interviews for new hires

• Interview and decision new hires

• Plan marketing strategies targeting new accounts, bringing more business and greater economic

support to the community

• Forecast and review monthly budget

• Perform monthly audits

• Reconcile cash report with General Ledger

• Maintain cash level within the vault

• Manage and supervise the daily operation of the branch

• Schedule and motivate staff of five employees to ensure customer satisfaction with products,

service and productivity

• Work with customers on a daily basis, meeting their banking needs and answering their financial

questions

• Provide technical support to customers with phone issues and online banking concerns.

• Risk manage teller items and accounts

• Handle customer request to file transaction disputes, loan request and account maintenance

• Issue refunds and settlements on accounts

• Authorize teller transactions for Retail Bankers

• Accept and process customer transactions

• Maintain and balance a cash drawer

• Scan and process debit and credit items through the use of Branch Capture

• Secure the financial institution at night

BRANCH MANAGER IN TRAINING (11/2006-03/2008)

• Planned marketing strategies targeting new accounts, bringing more business and greater economic

support to the community

• Forecasted and reviewed monthly budget

• Performed monthly audits

• Reconciled cash report with General Ledger

• Maintained cash level within the vault

• Managed and supervised the daily operation of the branch

• Scheduled and motivated staff of fifteen employees to ensure customer satisfaction with products,

service and productivity

• Worked with customers on a daily basis, meeting their banking needs and answering their financial

questions

• Provided technical support to customers with phone issues and online banking concerns

• Risk managed teller items and accounts

• Handled customer request to file transaction disputes

• Issued refunds and settlements on accounts

• Maintained and balanced a cash drawer

• Accepted and processed customer transactions

• Scanned and processed debit and credit items through the use of Branch Capture

• Secured the financial institution at night

SRI SHOE WAREHOUSE

BUYER (11/2000- 11/2006)

• Forecasted and planned budget and product line for four locations

• Analyzed pricing; generating mark downs and mark ups weekly

• Placed orders to restock merchandise and handled receiving of products

• Merchandised sales floor each week

• Coordinated and shipped merchandise returns

• Reviewed and approved vendor invoices

• Researched and maintain receiving invoices for accounts payable

• Disputed issues with billing

• Communicated with managers and coordinated the financial reporting of four locations

• Participated in management team process to develop vision and mission statements

• Supervised up to fifteen employees

• Addressed customer inquiries

• Key holder

ASSISTANT BUYER (2/1998- 11/2000)

• Placed orders to restock merchandise and handled receiving of products

• Merchandised sales floor each week

• Coordinated and shipped merchandise returns

• Researched and maintain receiving invoices for accounts payable

• Disputed issues with billing

• Performed clerical duties such as filing, faxing and copying

• Assisted management with opening and closing operations, cashiering and preparing bank deposits

• Trained new employees

SALES ASSOCIATE (4/1997- 2/1998)

• Assisted customers with their purchases

• Assisted management with opening and closing operations, cashiering and preparing bank deposits

• Answered inbound calls in support of customer needs

EDUCATION

RIVERSIDE HIGH SCHOOL, 1994

NORTH CAROLINA STATE UNIVERSITY

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