Customer Service Sales
Resume:
Jaruchan Palakawongs
Charlottesville, VA
abiqq8@r.postjobfree.com
Qualifications Summary:
Dynamic, energetic, highly motivated individual with over fifteen years
experience in sales, management, and hospitality. Background includes
development of extensive clientele base, exceeding sales goals, and
building lasting professional relationships. Strong history of exercising
leadership skills and a great deal of community involvement. Proficient in
MS Office Suite and well versed in Mac operating systems.
Education: Old Dominion University: BA International Studies with minor in
Religious Studies
Thomas Nelson Community College: Associate Degree in
Business
Administration
Professional Experience:
Student Travel Consultant
Nations Classroom
Charlottesville, VA
February 2010-June 2010
. Researched and developed extensive travel plans for schools in
multiple cities
. Organized and led tours in Washington DC and Chicago
. Utilized Quickbooks to maintain accounting records
. Assisted in implementing new guest relations techniques derived from a
hospitality background
. Increased sales by providing outstanding customer service and being
well informed about all aspects of company and business operations
. Seasonal Position
Proprietor
Outback Steakhouse
Lynchburg, VA/Charlottesville, VA December
2001-Februarary 2009
. Responsible for budgeting, general accounting, cost control, and full
profit & loss
. Investigated and resolved food/beverage quality and service complaints
ensuring guest satisfaction and repeat business
. Generated new business through community involvement and active public
relations programs
. Recruited, hired, supervised, scheduled, and motivated a staff of 90+
employees
. Trained service staff to enhance customer service and increase profits
through suggestive selling
. Improved productivity and morale by initiating systems of
accountability and by instituting effective training programs
. Handle bi-monthly inventories and vendor relations to ensure timely
and cost-effective purchasing of food, beverage, beer, liquor, and
small wares
. Supervised 9 member management team
. Directed all local marketing efforts in order to increase sales and
exceed goals
. Increased performance and built dynamic team by creating a customer-
centric culture across the organization, effectively heightening the
level of expected performance
Manager
Outback Steakhouse
Williamsburg, VA
February 2000-December 2001
. Accountable for management of staff and day to day operations
. Served in supportive role to proprietor
. Motivated staff through meetings, contests, and performance
monitoring
. Ensured compliance with all regulatory requirements and facilitated
inspections
. Created professional and warm working environment by utilizing
exceptional interpersonal skills to build a hard working team
Server/Bartender/Key Employee Outback
Steakhouse
Williamsburg, VA
July 1995-February 2000
. Served in supportive role to manager
. Built relationships with clientele to insure repeat business
. Served patrons and greeted guest with
. Exceptional interpersonal and team building skills with an aptitude
for building rapport with a diverse range of customers, managers,
and colleagues; talent for quickly resolving issues prior to
escalation.
. Success multitasking while remaining professional and courteous in
fast-pace environments.
. Skilled at anticipating, identifying and fulfilling guest needs and
clarifying special orders.
Interests:
I enjoy spending time traveling both domestically and internationally. I am
a very active individual and participate in a variety of sports and outdoor
activities such as hiking, kayaking, and camping. I look for new
experiences in order to broaden my world view and learn about new cultures
and people. I also enjoy the simple pleasures of cultivating relationships
and spending time with my family. Additionally I have an interest in
growing a personally photography business focusing primarily on people and
places as the subjects of my work.
Contact this candidate