Customer Service Assistant

Rique Pineda **** Shadow ridge NW Albuquerque, NM 87120 505. 720.2524

***********@*****.***

OBJECTIVE

To secure a position with a well established organization where I can utilize my education as well as my work

experience for the benefit of the company

EXPERIENCE

Heritage Home Healthcare & Hospice

Payroll Assistant January 2008- September 2009

Process payroll for over 1,000 employees, payroll research, manually enter in transactions for payout,

authorize mini payroll requests, problem solve any issues with payroll. Provided excellent customer service

when handling payroll issues, authorize late timecards, taught payroll orientation piece for all newly hired

staff. Ensured payment of all parties before deadlines

additional tasks performed as needed

Interviewed external applicants, ran background checks, maintained personnel files, data entry, attended and

ran job fair booths for the company and assisted the recruiter by going to various locations recruiting for

external staff and clients.

Promoted to Assistant Scheduling Supervisor December 2006 to August 2007

Assigned a scheduling supervisor and worked closely to ensure the appropriate staffing of an employee to a

client. Provide positive, professional customer service to all staff internal and external. Worked with internal

and external employees, performed supervisory visits, and assisted with payroll

Promoted to Payroll Assistant September 2005 to December 2006

*Exact same duties as above*

Receptionist June 2005 to September 2005

Provide excellent customer service while answering a multi line phone system, directing incoming traffic,

checking in/out customers, and did many other duties as were assigned.

Supercuts

Receptionist February 2003 to March 2005

Checked customers in/out, answered a multi line telephone system, provided excellent customer service,

opened and closed the shop, was shift lead, responsible and managed all money in store.

***Awarded Receptionist of the year in 2004***

SKILLS

60 WPM Excellent team player

Exceptional customer service skills Proficient in Microsoft word Excel, Outlook &

McKesson Healthcare Systems.

VOLUNTEER WORK

Los Volcanes Senior Center Jan 2004 to February 2005

Helped senior citizens who attended the center with activities, set up field trips, accompanied on field trips,

prepped, served and cleaned up during lunch and dinner and other clerical duties such as answering a multi

lined phone and updating spreadsheets.

Calvary Chapel August 2004 July 2006

2nd grade teacher- Ran class of about 25-30 students. Prepped curriculum that was provided by the church,

engaged kids in lesson, played educational games, made crafts and checked students in/out.

EDUCATION

University of New Mexico August 2008 – May 2010

B.A. in Psychology (2nd major of Criminology to be added to degree once final class in completed Dec 2010)

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