Customer Service Human Resources

Ashley M. Walker

*** *********** * **** ******, TN 37327

********@*******.***

Objective:

My objective is to attain a career in customer service where my extensive experience will be further

developed and utilized.

P rofessional Assets:

10 years of superior customer service and satisfaction

Experienced taking inbound and outbound calls using multi-line phone systems

Excellent writ ten and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress environment.

Proficient in Windows Vista, XP, Word, Excel, and Internet Explorer with typing skills at 60 wpm.

Overall, I am a goal oriented professional who is honest, motivated, reliable, and dedicated to

achievement and success.

Work H istory:

H uman Resources Di rector Insurance IQ 2006-2009

O riginally, I attained a telemarketing position with the company. I was promoted to shift leader and

t hen human resources director of the company. My duties and responsibilities as human resources

d irector included but where not limited to:

Complied daily and weekly employee production reports

Updated and revised company policies/procedures, employee insurance eligibility/coverage,

Managed all UPS and FedEx shipments sent or received

Excellent public relation skills

Maintained all interviews, company employment, t raining, retention, and termination of

employees

Customer Service Associate Convergys 2005-

2006

As a CSR with DIRECTV, I assisted customers with inbound billing questions, new service activation,

and other account modifications. I proficiently used multi-line inbound phone system set up daily.

I maintained outstanding customer service quality satisfaction and retention .

Education and Related Courses:

GED Chattanooga State 2006

Document Design

Desktop Publishing

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