Customer Service Project

Aimee Carnell

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. 269-***-****

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SKILLS

Superior organizational and time Strong interaction and

management skills relationship building skills

Highly motivated team player Excellent communication and

problem solving skills

EDUCATION

Brown Mackie College, South Bend, IN

Bachelor of Science in Criminal Justice, 1/2010

Brown Mackie College, South Bend, IN

Associate of Science in Criminal Justice, 10/2007

Externships

1/2010St. Joseph County Prosecutor's Office - Child Support South Bend, IN

Extern

. Pulled files from file room for upcoming court hearings

. Indexed investigator work reports into a DocuWare system

. Completed a collection project, reviewing individual payment history of

cases

9/2007Bashor Children's Home Goshen, IN

Extern

. Worked with children sex offenders

. Supervised family visits

. Monitored meals, group activities, and individual tasks

. Held discussions with children about their problems

. One on one staff time with each resident

. Advised children on making positive decisions

EMPLOYMENT EXPERIENCE

5/2010-PresentDaVinci's Italian Restaurant Elkhart, IN

Server

. Greet customers

. Ensure customer safety and satisfaction

. Maintain restaurant according to OSHA standards

1/2008-12/2009Family and Children's Center Mishawaka, IN

Youth Treatment Specialist

. Monitored resident behavior

. Documented daily activities and scheduled appointments

. Interacted with residents and their families

. Taught independent living skills

Texas Corral

9/2005-10/2007Server/BartenderBenton Harbor, MI

. Performed customer service

. Entered orders into computer database

. Maintained restaurant according to OSHA standards

11/2003-12/2005Pedro's Mexican Restaurant Stevensville, MI

Server/Bartender

. Complied with all regulations to ensure the cleanliness and safety for

customers

. Controlled liquor consumption according to state regulations

. Communicated special orders to kitchen staff

. Supervised servers to ensure all closing work was completed

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